Thank you for posting here.
According to your description, I understand that you can not connect
clients via Remote Assistance or Remote Desktop, even the client is in
local network. If I have misunderstood the problem, please don't hesitate
to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. Rerun CEICW
You have to make sure your SBS 2003 server have right network
configuration. Go through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
2. Please disable the firewall on the problematic client, then test this
3. Please telnet 3389 port from SBS to problematic client. If it not works,
please check your VPN configuration. May be there are some firewalls block
4. Remote Assistance will use multiple TCP port, please check your
configuration via the following KB:
Remote Assistance cannot connect to a Windows XP SP2 client computer in SMS
Administrator console in Systems Management Server 2003
Additional, since your Site-to-Site VPN is setup by 3rd-party hardware, if
you have problem about connection via this VPN, you can connect your Cisco
vendor for further assistance.
If the issue persists, please kindly help me collect some information for
1. Do you install ISA on SBS server? What is the version of ISA?
2. Is this issue happens on all clients?
3. Try to access RDP from the client itself, is it fine?
4. Try to access the problematic client from other client machine, is it
5. How many NICs in your SBS server?
6. Gather netstat -ano command outcome on problematic client and let me
know the result.
Hope these steps will give you some help.
Thanks and have a nice day!
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