Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by freakr » Fri, 22 Jun 2007 04:17:21


Hi..,

We use Microsoft SBS 2k3 Sp1 and exchange with that.we pop our
email using a another organisation.recently i am having some issues
relaying mail.for certain domains the mail would get delayed and then
finally i get and NDR report.It would not send mail to those domains.i
think it is trying to route those mails throught the SMTP
connectors.cause i see the smtp connectors freeze for those
domains.would i require to use the smtp connectors if i am POP ing my
mail.we do not have any filtering enabled on the exchange.

This is the error message i get when i try to send mail to that domain.
(email id changed for security reasons)

"The following recipient(s) cannot be reached:

XXXX@XXXXX.COM on 6/19/2007 11:03 AM
The e-mail system was unable to deliver the message, but
did not report a specific reason. Check the address and try again.
If it still fails, contact your system administrator.
<intersci.com #5.0.0 smtp;550 5.0.0 Access Denied
0x20070524002.>"

why would i recieve this error.how do i rectify.i could send email to
those domains from webmail using our mailing service.but i cant send
through exchange.
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by John Olive » Fri, 22 Jun 2007 10:29:57

So are you using your ISP's mail servers as a Smarthost?

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2007
Microsoft Certified Partner

 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by SBITS.B » Fri, 22 Jun 2007 11:35:59

Assuming you get the bounce from intersci.com
The mail is being handled by the Hosting of that website.
Lunarpages.com

They may reject mail from you for any number of reasons.
IE Dynamic IP

--

Russell Grover
SBITS.Biz
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
support @ SBITS.Biz
Remote SBS2003 Support
http://www.yqcomputer.com/
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Fri, 22 Jun 2007 18:05:56

Hello,

Thanks for posting in our newsgroup.

From your description, I know that you cannot send e-mails to certain
domain and get NDR. If I am off-base, please don't hesitate to let me know.

Please let me know the following to make the situation more clearly:

1. Do you forward emails to the ISP's email server (intersci.com)

2. Do all users have this issue sending e-mail to problematic domain?

Please take the following steps to narrow down this issue:

Step 1: Please run the CEICW to configure the network correctly:

1. Run the CEICW and configure the network settings.
2. Go through firewall option.
3. In the Internet E-mail tab, please click to "Enable Internet E-mail".
4. In the Email Delivery method page, please choose the correct email
delivery method. If you need to forward internet email to your ISP
Smarthost, please input the Smarthost address correctly

Note: If you choose to forward emails to the ISP's email server (smart
host), you need to type the FQDN of the ISP's email server. If your ISP
provides you the IP address of their email server, for example,
12.34.56.78, you should type the IP address as "[12.34.56.78]" (without the
quotation marks) on the connector's properties page.

5. Go through the remaining steps to complete the wizard.

More information:
825763 How to configure Internet access in Windows Small Business Server
2003
http://www.yqcomputer.com/

Step 2: If you have Anti Virus or firewall software installed, please
temporally disable and try again.

Step 3: Please try to send mail to the problematic domain via telnet, can
you send out e-mail successfully?

1. On SBS server, in the command prompt, run the following command "telnet
intersci.com 25", and then try to use the telnet session to send an
internet email:

helo
mail from:<email address>
rcpt to:<internet email address>
data
<type several words>
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by freakr » Fri, 22 Jun 2007 23:47:45

n Jun 21, 5:05 am, XXXX@XXXXX.COM (Robert Li [MSFT])
wrote:

We do not have any problems with other accounts,its just for certain
domains i get a bounce back,we could recieve mail from them,but when
we reply to that account,i recive a bounce and it is so instant.our
website is hoisted by lunarpages and even the mail is handled by
them,so we just pop our mail.i have tried sending mail from couple of
accounts to the same mail@tht domain. and i got the same bounce as i
have put up above.why should i recieve an access denied.it seems like
the server is denying on relaying the messages to that domain.could
that be an issue with filtering.we do not use our ISP for emails.

Could you tell me how the SMTP connectors work in exchange.in the
first administrative group -->under the servers tab-->in Queues i see
a small business smtp connector - nycap.rr.com in a retry state.i have
two messages in there.these messages are in retry state and they are
sent to the nycap.rr.com domain.that is our isp's.is there any
specific reason that the messages are holding on.

Ok.when i try emailing directly through the terminal.when i enter the
recipeint's mail id it would nt proceed furthur.the cursor just hangs
in there.i dont get any response for some time,later i recive a 250
2.1.5 XXXX@XXXXX.COM and later i entered the data and i get the msg
id and it says its queued for delivery.the message is now in the
queue,but the connector state is still in retry.



 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Sat, 23 Jun 2007 20:17:38

i,

Thanks for updating.

Just to double confirm, you have telneted you ISP and can send out an
e-mail to the problematic domain. This shows the problem is not caused by
your smart host.

Outbound Internet mail flows through an Exchange Server 2003 server in the
following manner:

1. An internal user sends a message to a recipient in a remote domain.

2. To determine if the recipient is local or remote, the SMTP virtual
server on the sender's Exchange server uses internal transport functions to
query the global catalog server for the recipient address. If the recipient
address on the message is not in a recipient policy, it is not stored in
Active Directory; therefore, Exchange determines that the message is
destined for a remote domain.

3. If necessary, the Exchange server delivers the message to the
appropriate SMTP virtual server.

4. The SMTP virtual server uses its IIS metabase information to determine
the method for delivering a message to a remote domain.

5. The SMTP virtual server on the Exchange server then performs one of two
actions:

1) Uses DNS to look up the IP address for the target domain, and then
attempts to deliver the message.

2) Forwards the message to a smart host that assumes responsibility for the
DNS resolution and delivery of the message.

More information:
Troubleshooting Mail Flow and SMTP
http://technet.microsoft.com/en-us/library/32e85e48-1a58-46c3-8f0d-f94df467a
d41.aspx

How to use Queue Viewer to troubleshoot mail flow issues in Exchange Server
2003
http://support.microsoft.com/kb/823489

I would be appreciated if you will send me the MPS Report. The report is
powerful and helpful to find out the root cause of the issue. You can find
the steps on how to collect the MPS Report in my previous reply. Thanks for
your time and cooperation.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Have a great weekend.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by interscien » Sun, 24 Jun 2007 04:16:31

n Jun 22, 7:17 am, XXXX@XXXXX.COM (Robert Li [MSFT])
wrote:

When i tried using telnet to send mail to the domain tht i get
frequent bounce, i recived a bounce again after sometime.so it did nt
work.how do i send you the MPS report.is there some email id i can
attach and send it to.

Thank you.

 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by freakr » Sun, 24 Jun 2007 05:46:44

n Jun 22, 7:17 am, XXXX@XXXXX.COM (Robert Li [MSFT])
wrote:

When i tried using telnet to send mail to the domain tht i get
frequent bounce, i recived a bounce again after sometime.so it did nt
work.how do i send you the MPS report.is there some email id i can
attach and send it to.

Thank you.


 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Tue, 26 Jun 2007 12:06:54

Hi,

Please send me the MPS Report as Step 4 in my previous post.

Thank you.

Sincerely,

Robert Li

MCSE2000 / MCDBA

Microsoft Partner Support Professional

XXXX@XXXXX.COM
________________________________________
From: Robert Li (CS&S)
Sent: Thursday, June 21, 2007 2:09 AM
To: ' XXXX@XXXXX.COM '
Subject: 39663769- Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues) -
problem with unruly client.-Microsoft has responded to your post in
microsoft.public.windows.server.sbs (Post created date: 19June)

Hello,

I wanted to inform you that I have replied to your thread in
39611748:microsoft.public.windows.server.sbs titled: Exchange Issues on SBS
2K3 Sp-1 (Mail Relaying Issues).

Please reply directly to the thread if you have any other question or
concern. You may receive this email notification before you are able to
view my reply in the newsgroup. I also copy the content as following for
your convenience:

============================================================================
======

Thanks for posting in our newsgroup.

From your description, I know that you cannot send e-mails to certain
domain and get NDR. If I am off-base, please don't hesitate to let me know.

Please let me know the following to make the situation more clearly:

1. Do you forward emails to the ISP's email server (intersci.com)

2. Do all users have this issue sending e-mail to problematic domain?

Please take the following steps to narrow down this issue:
Step 1: Please run the CEICW to configure the network correctly:

1. Run the CEICW and configure the network settings.
2. Go through firewall option.
3. In the Internet E-mail tab, please click to "Enable Internet E-mail".
4. In the Email Delivery method page, please choose the correct email
delivery method. If you need to forward internet email to your ISP
Smarthost, please input the Smarthost address correctly

Note: If you choose to forward emails to the ISP's email server (smart
host), you need to type the FQDN of the ISP's email server. If your ISP
provides you the IP address of their email server, for example,
12.34.56.78, you should type the IP address as "[12.34.56.78]" (without the
quotation marks) on the connector's properties page.

5. Go through the remaining steps to complete the wizard.

More information:
825763 How to configure Internet access in Windows Small Business Server
2003
http://www.yqcomputer.com/

Step 2: If you have Anti Virus or firewall software installed, please
temporally disable and try again.

Step 3: Please try to send mail to the problematic domain via telnet, can
you send out e-mail successfully?

1. On SBS server, in the command prompt, run the following command "telnet
intersci.com 25", and then try to use the telnet session to send an
internet email:

helo
mail from:<email address>
rcpt to:<internet email address>
data
<type several words>
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Tue, 26 Jun 2007 12:23:56

i,

Thanks for updating.

I am sorry for the delay due to the weekend.

If you telneted to smart host but failed to send e-mail to problematic
domain from Internet, this may be caused by your smart host, not your
Exchange server. The telnet sent mail to smart host directly in your test.
May be the smart host blocks your e-mail to certain domain. Please contact
smart host for more help.

Please also send the MPS Report to me.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Newsgroups: microsoft.public.windows.server.sbs
<From: XXXX@XXXXX.COM (Robert Li [MSFT])
<Organization: Microsoft
<Date: Mon, 25 Jun 2007 03:06:54 GMT
<Subject: Re: Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<
<Hi,
<
<Please send me the MPS Report as Step 4 in my previous post.
<
<Thank you.
<
<Sincerely,
<
<Robert Li
<
<MCSE2000 / MCDBA
<
<Microsoft Partner Support Professional
<
< XXXX@XXXXX.COM
<________________________________________
<From: Robert Li (CS&S)
<Sent: Thursday, June 21, 2007 2:09 AM
<To: ' XXXX@XXXXX.COM '
<Subject: 39663769- Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)
-
<problem with unruly client.-Microsoft has responded to your post in
<microsoft.public.windows.server.sbs (Post created date: 19June)
<
<Hello,
<
<I wanted to inform you that I have replied to your thread in
<39611748:microsoft.public.windows.server.sbs titled: Exchange Issues on
SBS
<2K3 Sp-1 (Mail Relaying Issues).
<
<Please reply directly to the thread if you have any other question or
<concern. You may receive this email notification before you are able to
<view my reply in the newsgroup. I also copy the
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Wed, 27 Jun 2007 20:59:18

i,

Thanks for your updating.

I research your MPS Report and cannot find related information.

You said "We use Microsoft SBS 2k3 Sp1 and exchange with that.we pop our
email using a another organisation.recently i am having some issues
relaying mail.for certain domains the mail would get delayed and then
finally i get and NDR report"

Please let me know the detail mail flow in your organization.

Also let me know the following:

1. Does the SBS server relay mail for an outside mail server?
2. When internal user send an e-mail to SBS server, will the DNS route the
e-mail to Internet?

Please zip the NDR and send to me.

I am looking for ward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 34494704
<References: < XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<From: XXXX@XXXXX.COM (Robert Li [MSFT])
<Organization: Microsoft
<Date: Mon, 25 Jun 2007 03:23:56 GMT
<Subject: Re: Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)
<X-Tomcat-NG: microsoft.public.windows.server.sbs
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<Newsgroups: microsoft.public.windows.server.sbs
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<NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<
<Hi,
<
<Thanks for updating.
<
<I am sorry for the delay due to the weekend.
<
<If you telneted to smart host but failed to send e-mail to problematic
<domain from Internet, this may be caused by your smart host, not your
<Exchange server. The telnet sent mail to smart host directly in your test.
<May be the smart host blocks your e-mail to certain domain. Please contact
<smart host for more help.
<
<Please also send the MPS Repor
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Fri, 29 Jun 2007 11:36:05

i,

Thanks for your reply.

Please correct the PTR record and see if the problem can be resolved.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 157800689
<References: < XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<From: XXXX@XXXXX.COM (Robert Li [MSFT])
<Organization: Microsoft
<Date: Tue, 26 Jun 2007 11:59:18 GMT
<Subject: Re: Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: <5CCzvl# XXXX@XXXXX.COM >
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<NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<
<Hi,
<
<Thanks for your updating.
<
<I research your MPS Report and cannot find related information.
<
<You said "We use Microsoft SBS 2k3 Sp1 and exchange with that.we pop our
<email using a another organisation.recently i am having some issues
<relaying mail.for certain domains the mail would get delayed and then
<finally i get and NDR report"
<
<Please let me know the detail mail flow in your organization.
<
<Also let me know the following:
<
<1. Does the SBS server relay mail for an outside mail server?
<2. When internal user send an e-mail to SBS server, will the DNS route the
<e-mail to Internet?
<
<Please zip the NDR and send to me.
<
<I am looking for ward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft
 
 
 

Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)

Post by v-robel » Wed, 04 Jul 2007 15:40:12

i,

Thanks for your reply.

Please arrange your time to change the PTR.

If you have any update, please let me know.

I am looking forward to hear from you.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 31561971
<References: < XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
<5CCzvl# XXXX@XXXXX.COM >
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<From: XXXX@XXXXX.COM (Robert Li [MSFT])
<Organization: Microsoft
<Date: Thu, 28 Jun 2007 02:36:05 GMT
<Subject: Re: Exchange Issues on SBS 2K3 Sp-1 (Mail Relaying Issues)
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: < XXXX@XXXXX.COM >
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<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46826
<NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<
<Hi,
<
<Thanks for your reply.
<
<Please correct the PTR record and see if the problem can be resolved.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thr