Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by Allen » Thu, 18 May 2006 05:33:42


Hi Susan,
The reason why I posted this to your attention is because I was reading a
post reply from you dated a few years ago that is directly related to my
issues. your reply was that you got a new switch. however I'm sure there is
more to it than that. Cn you please review this posting and post your
suggestions or feedback. thanks.

This is sort of a repost and a double post as I'm not sure what components
(ISA or Outlook) are my problem and I have yet to find an answer to this
issue. Searched the KB's, googled the error message and have been led in the
right direction but still no resolution. Here's my problem.

When using using Outlook from a Windows 2003 Server desktop, an RDP or ICA
connection I cannot use the Outlook client. I have remote users who connect
using Citrix. They logon to the Citrix server desktop (Windows 2003 Server)
and use Outlook from there. They can also use Outlook from within Citrix as
it is a Published Application. I know some of you are going to suggest why
don't they use OWA but let's not get into that. I can log onto any
workstation here in the office and connect to the Exchange server and open
their Outlook. What I and they cannot do now is after I create a new profile
on the Windows 2003 server desktop locally or from a RDP or ICA remote
connection. Open Outlook I am always getting this error message..........

"Cannot start Microsoft Office Outlook. Unable to open the Outlook window.
The set of folders could not be opened. The connection to the Microsoft
Exchange Server is unavailable. Outlook must be online or connected to
complete this action".

OK so here is the confusing problem. After I attempt to use Outlook and get
this error message I check my Event Viewer Application log. Everytime it
creates 2 entries. The first one is always...

Type: Information
Source: Outlook
Category: None
Event ID: 26
Description: Connection to the Microsoft Exchange Server has been lost.
Outlook will restore the connection when possible.

The second one it reports immediately after is always..

Type: Information
Source: Outlook
Category: None
Event ID: 26
Description: Connection to the Microsoft Exchange Server has been restored.

From my earlier posting I did receive some helpful hints on what could be
causing the problems. I'm leaning torwards ISA but cannot figure out which
rule or what rule I need to create to resolve the problem. Please any
suggestions or advice if greatly appreciated.
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by rayra » Thu, 18 May 2006 07:29:09

Hi Allen

Just had to resolve the same issue. Check out KB897716 at Microsoft.

Ray

 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by Allen » Thu, 18 May 2006 07:39:51

Cool Ray. Did you go ahead and apply ISA 2004 SP2 or just went with the
hotfix?
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by rayra » Thu, 18 May 2006 08:12:43

As I have SBS 2003 SP1 it comes with SP1 for ISA. A quick work around
is to just go in and under the Configuration | Add-ins | application
filters in ISA disable the RPC filter if you dont require it. I'm
about to try the patch to see if it resoves things but turning the
filter off has fixed it.
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by rayra » Thu, 18 May 2006 08:46:22

ISA SP2 appears to also fix the issue.
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by Susan Brad » Thu, 18 May 2006 09:05:20

I would expect so since it's in SP2.
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by Susan Brad » Thu, 18 May 2006 09:06:06

Sometimes there are software reasons, sometimes there are hardware ones.

Apply SP2 for ISA 2004 then 916106 reboot the box.
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by Allen » Fri, 19 May 2006 00:48:58

rayray thanks for the post. I applied the patch and presto what do you know.
Am plan on applying SP2 perhaps next weekend so this was an immediate fix to
the known issue. again many thanks.
 
 
 

Attn: Susan Bradley !!!Cannot connect to Exchange server from Outlook client on Windows 2003 Server!!!

Post by Allen » Fri, 19 May 2006 00:50:38

Thanks Susan.


"Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" < XXXX@XXXXX.COM >