Answering questions with lectures instead of answers

Answering questions with lectures instead of answers

Post by Lanwench [ » Sat, 11 Sep 2004 00:19:27


es, it can be frustrating. But note that very often when you see this sort
of reply, it's in the context of a question asked by a newbie that indicates
that he/she doesn't really understand the permutations of what he/she wants
to do....if I see questions about "How do I set up Exchange server in my
DMZ?" or "How do I connect Outlook over the Internet to my Exchange server
without VPN or RPC/HTTPs?", I'm certainly going to tell the OP that this is
an extremely unwise idea from a security perspective.

I try not to appear rude, and I hope I don't, when I ask more questions
about what their goal is - because I want to help them acheive their goal in
a reasonable manner. Sometimes they haven't worded their question well and
more questions are needed.

Remember, this is a public newsgroup - there are as many opinions as there
are people who reply. And this is also free tech support - the OP is under
no obligation to follow the advice, and those who reply are under no real
obligation to give them the answer they want to hear. In general, I find the
MS groups to be populated by fairly polite folks - well, sometimes the
security & xp groups attract trolls - and again, people sorta get what they
pay for, and usually more. :-)

Gary Karasik wrote:


 
 
 

Answering questions with lectures instead of answers

Post by Marina Roo » Sat, 11 Sep 2004 03:48:07

Hi Gary,

Sometimes you have to ask even more questions to get things clear. When
these questions are answered by the OP, it is easier to give the right
answer.

--
Regards,

Marina
Microsoft SBS-MVP

"Gary Karasik" <gkarasik2fea.net> schreef in bericht

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Answering questions with lectures instead of answers

Post by Gary Karas » Sat, 11 Sep 2004 03:54:29

Sure, but those aren't the answers I'm talking about. The ones I'm talking
about are the ones that begin,

"Why do you want to do that?"

or

"What you SHOULD do is...."

GaryK
 
 
 

Answering questions with lectures instead of answers

Post by SBS-M » Sat, 11 Sep 2004 04:10:26

his is a multi-part message in MIME format.


I'm sure I've been "guilty" of that on more than one occassion. But I don't think that what your suggesting is the norm.

As Marina suggests, its not uncommon to need to ask for additional information

But I understand what your suggesting.

In my case I think I tend to do this when folks post questions which seem to be me to be "so far outside the box" that they are trying to get a simple "free" solution to a very complex situation.

Having been here since 1998, I don't think thats what we're about here. Thats my opinion.

We're more like that Tier 1 or Tier 2 support with even some Tier 3 now and then. But sometimes I think its important to suggest to the OP that they might wanna rethink either their approach or the solution they're trying to use to accomplish their goal


--
Cris Hanna (SBS-MVP)
_____________________
Please only respond in the Newsgroup and not directly to me, so that everyone can share the information
"Gary Karasik" <gkarasik2fea.net> wrote in message news:%23a3% XXXX@XXXXX.COM ...
Sure, but those aren't the answers I'm talking about. The ones I'm talking
about are the ones that begin,

"Why do you want to do that?"

or

"What you SHOULD do is...."

GaryK

"Marina Roos [SBS-MVP]" < XXXX@XXXXX.COM > wrote in message
news: XXXX@XXXXX.COM ...
> Hi Gary,
>
> Sometimes you have to ask even more questions to get things clear. When
> these questions are answered by the OP, it is easier to give the right
> answer.
>
> --
> Regards,
>
> Marina
> Microsoft SBS-MVP
>
> "Gary Karasik" <gkarasik2fea.net> schreef in bericht
> news: XXXX@XXXXX.COM ...
>> Hi,
>>
>> I've been thinking about this issue. The biggest problem with answering a
>> question with a question rather than providing an answer is that within
> the
>> NG format, a question has decreasing chance of being answered the longer
> the
>> thread goes on. The reasons are several. For one, with a busy NG, the
>> question is moved down the list fast and disappears from sight. For
> another,
>> there is an attempt by MVPs to respond to every question; but once a
>> question has been responded to by someone, it gets less attention; people
> go
>> on to newer, unanswered questions.
>>
>> Getting a "Why do you want to do this response is frustrating because
> people
>> asking questions are often need a quick response. A "Why do you want to
>> do
>> that" response can delay the needed answer for hours or even days.
>>
>> IOW, the NG would be much more responsive if people actually answered
>> questions along with advice.
>>
>> My suggestion then is that unless there's a policy reason not to answer a
>> question ("Hey guys, how can I cirumvent Microsoft licensing?"), answer
> the
>> question as best we can ALONG with the attempts to enlighten?
>>
>> GaryK
>>
>>
>
>


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Answering questions with lectures instead of answers

Post by Kevin Weil » Sat, 11 Sep 2004 06:20:08

Gary, certainly those types of reponses do occur from time to time. But IMO
they are usually limited to certain re-occuring topics that some have strong
feelings about.

Example 1: "How can I host my web site using my SBS server?"
Example 2: "How do I make Terminal Services work on my SBS server?"
Example 3: "Why am I having problems running (name your application) from my
SBS server?"

As one who came here for many years simply as someone who had a ton of
questions about SBS, I often came here with a specific view point, and never
understood the why's and wherefore's of what would happen or the issues that
I would face.

Perhaps at times we come across a little too blunt or unsympathetic, but if
you hang around here for more than a week, I think it's easy to see that we
bend over backwards to try to help everyone we can ... even if they don't
agree with a particular answer.

Personally, if someone posts a question about running TS on the SBS server,
or wanting to run their company web site from their server, I have no
problems in always answering "That is not a recommended or supported
scenario as it puts your entire company at risk. Why do you think you want
to do that?"

Saying all that, certianly your concern is well taken, and we need to always
remember that!
--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"