I am working in the operations division of my company and am trying to set
up a single e-mail address and account for each department in the company.
Each department gets an inordinate amount of e-mail sent to each employee
each day that they have to respond to and CC each other on. Rather than have
it all go to their unique inboxes, I want it all to go into one mailbox that
they all have access to that can also be accessed by management to monitor
performance and communications.
Recently, I set up a mailbox in our GAL and gave employees permission in
Outlook as delegates to read and send on its behalf. While a step up from
our previous distribution lists, it has its peculuarities including the
inability to store e-mail sent on behalf of the account in the account's sent
folder (it goes into the user's folder) and the lengthy "On Behalf of XYZ"
Is there any way to maintain the single mailbox functionality, eliminate the
"On Behalf Of" e-mail addresses, store sent mail in a single folder
regardless of who sent it, and permit the operation of their individual
exchange e-mail accounts in tandem with the shared e-mail address?
Any assistance anyone could provide would be greatly appreciated