Start>Turn Off>Turn Off does nothing

Start>Turn Off>Turn Off does nothing

Post by Robbi » Fri, 10 Apr 2009 05:19:25


My sister is having this problem on a laptop and desktop computer. Both are
running windows XP home. The problem recently started and I don't know
really what has changed. I help them out on tech support when they need it
and they don't have any spyware or viruses.

When they try to turn off the computer, either using Start>Turn Off>Turn Off
or
by pressing the power button nothing happens. If I remember correctly you
cannot log off either BUT you can switch users OR press Win+L

Once you are at the login screen you can press the Turn Off button on that
screen and it will actually shut down but of course prompts saying that
users are currently logged in.

What is causing these computers to
A not turn off
B not log off

I tried looking up this problem on the web and it seems like this has been a
result of many culprits but never always one that you can count on. So I don't
actually care about that cause so much as finding out how to fix it.

Thanks
 
 
 

Start>Turn Off>Turn Off does nothing

Post by David B » Fri, 10 Apr 2009 05:38:20

How did you determine no viri or malware was present?

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Start>Turn Off>Turn Off does nothing

Post by Pegasus [M » Fri, 10 Apr 2009 05:39:08


If this is a recent problem then System Restore will probably cure it.
 
 
 

Start>Turn Off>Turn Off does nothing

Post by Robbi » Fri, 10 Apr 2009 06:31:03

They don't remember when it started because they were just ignoring it and
manually powering down for a while. They just happened to mention it to me
when I came over the other day.
 
 
 

Start>Turn Off>Turn Off does nothing

Post by Tim Meddic » Fri, 10 Apr 2009 11:37:50

Hi Robbie,
Does your friend have administrator access to her machine,
or is she using a user account?
--

Cheers, Tim Meddick, Peckham, London.
 
 
 

Start>Turn Off>Turn Off does nothing

Post by Twayn » Fri, 10 Apr 2009 23:25:10


You haven't mentioned going to the Display Appearance tab and checking
to see if somehow it got set that way? Or how about an accessibility
feature turned on?

Just a thought.
 
 
 

Start>Turn Off>Turn Off does nothing

Post by Robbi » Thu, 18 Jun 2009 07:56:34

This was caused by an HP all in one copy/scanner/printer. The software HP
uses has some problems. Removing it fixed the issue, but now of course our
multifunction doesn't function for *** except printing. :/
 
 
 

Start>Turn Off>Turn Off does nothing

Post by Bob » Sat, 04 Jul 2009 05:12:27

FWIW I consider MFP to stand for Mal-Functioning Printer.