My sister is having this problem on a laptop and desktop computer. Both are
running windows XP home. The problem recently started and I don't know
really what has changed. I help them out on tech support when they need it
and they don't have any spyware or viruses.
When they try to turn off the computer, either using Start>Turn Off>Turn Off
by pressing the power button nothing happens. If I remember correctly you
cannot log off either BUT you can switch users OR press Win+L
Once you are at the login screen you can press the Turn Off button on that
screen and it will actually shut down but of course prompts saying that
users are currently logged in.
What is causing these computers to
A not turn off
B not log off
I tried looking up this problem on the web and it seems like this has been a
result of many culprits but never always one that you can count on. So I don't
actually care about that cause so much as finding out how to fix it.