I'm posting this a 2nd time. I lost internet connection when sending the
first reply. I don't think it made it to the discussion group.)
I hope you can help. I tried calling Dell Support, but they weren't able to
figure out anything.
We have about 35 Dell computers, but this only started happening with the
last 5 or 6 that we bought in the past 2 months or so. All are refurbed
We build the systems separately, not from a custom build.
Yes the keyboard works in System Setup, so we're confident that the keyboard
and usb ports are functioning (hardwarewise anyway).
One other interesting thing - sometimes I can get either a rollerball mouse
or an infrared mouse (both basic Dell mice) to work in one usb port. But it
won't recognize the other type of mouse. Same thing happens with keyboards.
We have 2 slightly different Dell basic keyboards. Sometimes one or the
other will work in only one port, but the other won't. Sometimes neither
This is the strangest thing I've run into with computers. Any help would be