USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by Q2hhcmxpZS » Tue, 17 Oct 2006 06:32:02


I am using a Averatec Model AV3715-EH1 computer running Windows XP Home
Edition. The computer has only USB ports. Some time ago I purchased the
IOGear adapters above to connect an old HP DeskJet 400 printer while on
consulting assignments (Model GUC1284B) and use the serial port adapter cable
(Model GUC232A) with ham radio applications to key transceivers in connection
with ham radio programs I use. Both IOgear adapters were plug & play and
installed and worked perfectly for 6-8 months. Both applications showed
assignment of virtual COM ports under PORTS-(COM & LPT) under Device Manager
as I recall when they were plugged into the USB ports.

In early August they both stopped working and the folder PORTS under Device
Manager completely disappeared. With the printer plugged in, the printer
will activate but will not print (head comes to the center and stops). Tried
many times to re-install printer driver. The plug and play driver for the
serial port will not even install with an error code 28 whatever that is.
After a period trying to solve this myself working with IOGear and Averatec,
I paid Microsoft $35 to help. I have been working with their so called Tech
Support people in India by phone, emails and on-line since mid-August and
they appear to be totally worthless in trying to resolve the issue, early on
trying to point fingers at everyone except the XP program. Been through five
different tech support people using the Microsoft EasyAssist to look at my
computer and everything and now they assigned the issue to a person who will
not answer my emails.

Before I write Microsoft a letter about this situation I thought I would ask
anyone on this board if they have had this problem or even if not do they
have any idea what might be causing it. Both applications worked performed
beautifully before the problem. HELP! Next how do you get Microsoft's
attention on this poor support.

czachry
 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by Q2hhcmxpZS » Tue, 17 Oct 2006 07:41:02

I have an Averatec Model AV3715-EH1 running Windows XP Home Edition. This
computer does not have a parallel or serial port but does have three USB
ports.

Some time ago I purchased an IOGear USB to Serial Port Adapter cable (Model
GUC232A) to use with ham radio applications (to key the transceiver on ham
radio programs) and a USB to Parallel Printer Cable (Model GUC1284B) to
interface an old HP DeskJet 400 printer I use when on consulting assignments.
Both these adapter cable applications installed plug & play with XP some
time ago and had worked beautifully up until late July. When these were
plugged into the USB ports I think I can remember seeing virtual COM ports
assigned under the folder PORTS-(COM&LPT) in Device Manager.

In late July, both failed and PORTS-(COM&LPT) completely disappeared under
Device Manager whether these USB applications were plugged in or not. For
the printer adapter cable, I tried deleting and re-installing the printer
several times which installs but the printer head now simply comes to the
center of the printer, stops and does not print. The serial port adapter
cable has been deleted several times and the driver will not plug and play
install at all saying a Code 28 whatever that is.

After attempting to resolve this problem myself and calling Averatec and
IOGear I came to the conclusion the problem must be in the XP software. I
paid Microsoft $35 problem for Technical Support in early August to help
solve the problem. I have used phone calls, emails and lastly online support
using their EasyAssist program for computer access so their tech support
people can look into your computer. I am now on my fifth person with them in
India trying to resolve this problem and they don appear to have a clue
what is causing this. They tried first pointing the finger at HP and IOGear
as the problem but after some effort saw they were not the issue. After the
last of three EasyAssist sessions re-installing printer drivers, disabling
startup programs and running virus and adware detection software (programs
which I have had on computer since day one) to no avail, they assigned a new
tech support person (the fifth) who will not answer my emails.

Before I write Microsoft about their wonderful Tech Support I wonder if
anyone else on this board and has had this cable problem? Both had worked
perfectly for me up until late August. Secondly I wonder how I might get
subject matter expects at Microsoft on this problem? HELP! Thanks in
advance.

czachry

 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by V Gree » Tue, 17 Oct 2006 09:59:57

Can we assume that they still misbehave if you move
them to a different USB port? Did you try this?




cable
connection
Manager
Device
Tried
Averatec,
Tech
on
five
will
ask
performed
 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by Geoff » Tue, 17 Oct 2006 10:13:14

have you tried deleting the USB ports from the device
manager and allowing XP to find them again. I would also
suggest deleting all references to the virtual ports and the
usb/serial cable


"Charlie Zachry" < XXXX@XXXXX.COM >


Windows XP Home
I purchased the
printer while on
port adapter cable
transceivers in connection
plug & play and
applications showed
under Device Manager
PORTS under Device
in, the printer
and stops). Tried
play driver for the
whatever that is.
IOGear and Averatec,
their so called Tech
mid-August and
the issue, early on
Been through five
EasyAssist to look at my
a person who will
thought I would ask
if not do they
worked performed
get Microsoft's
 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by Q2hhcmxpZS » Wed, 18 Oct 2006 12:28:02

Tried deleting USB ports and re-installing. Also used different USB ports on
the computer. Still doing it. Why would the folder "PORTS-(COM&LPT) totally
disappear when this problem started? I think this has something to do with
my problem.
--
czachry
 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by V Gree » Wed, 18 Oct 2006 12:49:42

et Device Manager to show hidden devices under View.

See if anything interesting shows up and let us know.

Also may want to try this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;241257

works for XP as well.

"Charlie Zachry" < XXXX@XXXXX.COM > wrote in message
news: XXXX@XXXXX.COM ...
on
totally
with


 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by Yves Lecle » Thu, 19 Oct 2006 01:01:06

This is not Microsoft's fault. You need to check to see if:

1) USB ports are active in the Averatec PC.
2) Windows XP has USB ports defines in Device Manager
3) You have installed the correct motherboard chipset drivers, including the
USB filter driver if the laptop uses a VIA chipset.
4) Applied at least Service Pack 1 for USB 2.0 support.

How many USB devices are you using at the same time? Consider adding a
powered USB hub to your laptop. It could be that the laptop's USB ports can
no longer provide enough power of the USB ports for all the USB devices. A
powered USB hub should help.





Y.
 
 
 

USB to Serial Port Adapter Cable/USB to Parallel Printer Cable

Post by Q2hhcmxpZS » Mon, 30 Oct 2006 11:43:01

hy is it not Microsoft's fault when the folder PORTS (COM & LPT) totally
disappeared from Device Manager and virtual COM ports I don't think are being
assigned as before (I can not tell this for sure since the PORTS folder is
gone)? I may have a hardware problem as I tried to install on another laptop
today computer and it is doing the same thing. Funny both applications went
out at the same time and the PORTS folder totally disappeared. That said, I
am also wondering if it might have something to do with one of the Windows XP
Updates since it is doing the exact same thing on another laptop. This other
laptop did have a PORTS folder in Device Manager.

czachry


"Yves Leclerc" wrote: