Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Post by htwait » Wed, 14 Dec 2005 07:53:11


I'm running Windows XP Home SP2. Using Ghost 9.0 running in Windows
I've done many backups of my C: (Primary) partition over the past 11
months.

My Ghost 9.0 is version 9.0.2.3981 and the LiveUpdate function reports
that there are no later revisions available.

For the first time I need to restore my C: partition using my last
backup image. Ghost can't find any SATA drives or their partitions when
I boot using the Ghost 9.0 DVD purchased in January 2005.

Ghost "recovery" can see the floppy drive, both of the DVD drives, and
the USB (IDE) drive where my most resent backup images are stored.
There are two physical SATA drives with five partitions that Ghost
"recovery" can't see.

I can't figure out how to get any useful help from Symantec's online
support site. If anyone in this forum can point my in the right
direction I will be grateful.
 
 
 

Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Post by Brian A » Wed, 14 Dec 2005 09:41:16


It may be possible that they are not supported and you need to load the
drivers during recovery.
http://www.yqcomputer.com/ %3A1.119&clusterName=ConsumerCluster&contentId=d88f0ed4-4524-4772-a7e2-c2a1ce4bdcd8&responseId=ffd24a40d45c7c49%3Ab60b93%3A1082136ca3b%3A-407d&groupId=1&answerGroup=7&score=463&page=http%3A%2F%2Fsymantec.atgnow.com%2Fconsumer%2Fmanuals%2Fenglish_us_canada%2Fproducts%2Fghost%2F9.0%2Fmanuals%2FDRIVER_LIST.PDF&result=6&excerpt=NIC+driver+support+Supported+storage+devices+The+following+storage+devices+are+supported+by+the+recovery+environment.&resultType=5000#

or
http://www.yqcomputer.com/
<quote>
To access the local drive
1 Boot your computer using the Norton Ghost CD or the Symantec Recovery
Disk CD (available with Norton SystemWorks Premier).

2 When you see the prompt "Press any key to boot from CD" immediately press
<F6>. If you press a different key, you will not have an opportunity to
load special drivers. By pressing F6, you can add storage drivers for most
SCSI devices listed at: www.microsoft.com/windows/catalog.

3 Press <S> when prompted to specify additional SCSI adapters, CD drives,
or special controllers for use with Windows, including those for which you
have a device support disk from a mass storage device manufacturer. If you
do not have the drivers available from the device manufacturer and they are
not included as part of the recovery environment, you will not be able to
use that drive.
</quote>

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.yqcomputer.com/

Suggested posting do's/don'ts: http://www.yqcomputer.com/
How to ask a question: http://www.yqcomputer.com/

 
 
 

Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Post by Bob Harri » Wed, 14 Dec 2005 10:33:28

his is a multi-part message in MIME format.


According to the manual for GHOST 9 availble free online from Symantec at:

http://www.symantec.com/techsupp/home_homeoffice/products/ghost/ghost_9/manuals.html

"If you need to install special RAID or SCSI drivers for the computer's hard disk subsystem, press <F6> when prompted during the boot into the recovery environment. You should always use the latest Windows XP or Windows 2003 Server version of the particular SCSI driver."
NOTE: As far as XP is concerned, and I assume the GHOST recovery environment too, SATA, SCSI, and RAID all require user-supplied drivers. These usually come from the motherboard maker, or PC maker if a pre-fab PC. They must be on a floppy, not on a CD.



"htwaits" < XXXX@XXXXX.COM > wrote in message news: XXXX@XXXXX.COM ...
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2900.2769" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY>
<DIV><FONT face=Arial size=2>According to the manual for GHOST 9 availble free
online from Symantec at:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><A
href="http://www.symantec.com/techsupp/home_homeoffice/products/ghost/ghost_9/manuals.html">http://www.symantec.com/techsupp/home_homeoffice/products/ghost/ghost_9/manuals.html</A></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>"If you need to install special RAID or SCSI
drivers for </FONT><FONT face=Arial size=2>the computer hard disk subsystem,
press <F6> </FONT><FONT face=Arial size=2>when prompted during the boot
into the recovery </FONT><FONT face=Arial size=2>environment.  </FONT><FONT
face=Arial size=2>You should always use the latest Windows XP or </FONT><FONT
face=Arial size=2>Windows 2003 Server version of the particular SCSI
</FONT><FONT face=Arial size=2>driver."</FONT></DIV>
<DIV>
<P align=left><FONT face=Arial size=2>NOTE:  As far as XP is concerned, and
I assume the GHOST recovery environment too, SATA, SCSI, and RAID all require
user-supplied drivers.  These usually come from the motherboard maker, or
PC maker if a pre-fab PC.  They must be on a floppy, not on a
CD.</FONT></P>
<P align=left><FONT face=Arial size=2></FONT> </P></DIV>
<DIV><FONT face=Arial size=2>"htwaits" <</FONT><A
href="mailto: XXXX@XXXXX.COM "><FONT face=Arial
size=2> XXXX@XXXXX.COM </FONT></A><FONT face=Arial size=2>> wrote in
message </FONT><A
href="news: XXXX@XXXXX.COM "><FONT
face=Arial
size=2>news: XXXX@XXXXX.COM </FONT></A><FONT
face=Arial size=2>...</FONT></DIV><FONT face=Arial size=2>> I'm running
Windows XP Home SP2. Using Ghost 9.0 running in Windows<BR>> I've done many
backups of my C: (Primary) partition over the past 11<BR>> months.<BR>>
<BR>> My Ghost 9.0 is version 9.0.2.3981 and the LiveUpdate function
re
 
 
 

Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Post by htwait » Wed, 14 Dec 2005 11:32:28

Thanks for the replies.

I have the Ghost manual and have just contacted the OEM (DELL). They
provided me with their SATA RAID Controller driver file (R82876.exe)
for my XPS mother board. I also found out that my motherboard has an
Intel 925 Extreme chip set.

I've tried following the Ghost 9.0 instructions with the F6 option and
R82876.exe on a floppy disk. Ghost's recovery load program came back
with the message that the file txtsetup.oem was not found.

Anyone have any ideas about how to get Dell's driver file loaded by
Ghost Recovery?
 
 
 

Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Post by Brian A » Wed, 14 Dec 2005 12:42:26


Did you get any instructions from Dell on the .exe they supplied? It may
be self extracting. Can you see the contents of the floppy?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.yqcomputer.com/

Suggested posting do's/don'ts: http://www.yqcomputer.com/
How to ask a question: http://www.yqcomputer.com/
 
 
 

Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

Post by Brian A » Wed, 14 Dec 2005 12:42:26


Did you get any instructions from Dell on the .exe they supplied? It may
be self extracting. Can you see the contents of the floppy?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.yqcomputer.com/

Suggested posting do's/don'ts: http://www.yqcomputer.com/
How to ask a question: http://www.yqcomputer.com/