Post by Jeremy Ros » Tue, 20 Jul 2004 09:24:42

As a contract tech rep for several local companies
running 802.11G wireless networks, I have come across the
problem described in KB828940 several times. I cannot,
however, seem to find the file online anywhere for
download. Please help!

Jeremy Rose
Fusion Design


Post by Steve Wino » Tue, 20 Jul 2004 12:44:42

In article <2e72c01c46d26$c93e88c0$ XXXX@XXXXX.COM >, "Jeremy Rose"

Contact Microsoft Product Support Services, as described in the
Knowledge Base article. Hotfixes are meant to solve specific problems
and don't go through the same testing procedures that regular Windows
code does. For that reason, they aren't available from any other
source, and Microsoft only gives them to people who have the specific
problem that the hotfix addresses.

When you contact Microsoft Product Support Services:

1. Tell them that you have the problem described in KB828940.
2. Request the hotfix.
3. Ask them to waive the charge for the support call, as described in
the article.
4. Don't ask for help with any other issue.
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

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