Do a COMPLETE uninstallation and reinstallation of the printer as per:
If you are connecting the printer via a parallel port, ensure that the LPT
port in the BIOS is set to EPP. Ensure that you are not daisy chaining
parallel port devices (ie a scanner)... XP does not support this option.
Change one or both units to USB ports.
After the reboot, download a new set of the software drivers from
Follow the detailed installation instructions at the HP website at