Remote Assistance Error

Remote Assistance Error

Post by Tim » Sat, 26 Jul 2003 04:35:08


The Error i get when trying to use remote assitance on a
computer on my network is


" The Remote Assistance connection could not be
established. You may want to check for network issues or
determine if the invitation expired or was cancelled by
the person who sent it"

Both computers run xp home. and are on a router with dsl.

Invitation didnt expired and was not canceled. just
doesnt connect for some reason.

How do you fix this ?

tim
 
 
 

Remote Assistance Error

Post by Sooner A » Sat, 26 Jul 2003 05:10:18

I would expire and delete the invitation then reissue a new invitation.

--
Al

Please post *ALL* questions and replies to the news group for the mutual
benefit of all of us...Unsolicited personal emails are *NOT* answered.




---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system ( http://www.yqcomputer.com/ ).
Version: 6.0.502 / Virus Database: 300 - Release Date: 7/18/2003

 
 
 

Remote Assistance Error

Post by tim » Sat, 26 Jul 2003 11:12:34

I used Msn Messenger 6.0 to send the invite to my other
computer logged on msn ( diff account)


Or is there another way your to send a invite for over a
network? but using remote assistnace

tim
new invitation.
group for the mutual
*NOT* answered.


a
or
by
dsl.
( http://www.yqcomputer.com/ ).
7/18/2003
 
 
 

Remote Assistance Error

Post by Sooner A » Sat, 26 Jul 2003 20:06:07

Sure, either by email or the file method. I recommend the file method over a local network. See this
small page that illustrates how to do that and how to modify the expiration time to a longer period
than the default.

http://www.yqcomputer.com/

--
Al

Please post *ALL* questions and replies to the news group for the mutual
benefit of all of us...Unsolicited personal emails are *NOT* answered.







---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system ( http://www.yqcomputer.com/ ).
Version: 6.0.504 / Virus Database: 302 - Release Date: 7/24/2003
 
 
 

Remote Assistance Error

Post by Tim » Sun, 27 Jul 2003 01:17:54

tried that. didnt work

just gave same error in previous message
the file method over a local network. See this
modify the expiration time to a longer period
group for the mutual
*NOT* answered.


a
a


on
issues
( http://www.yqcomputer.com/ ).
7/24/2003
 
 
 

Remote Assistance Error

Post by The Star » Mon, 28 Jul 2003 02:24:34

When attempting a remote assistance connection with someone on the internet
via msn messenger 6.0, i found that helpctr.exe also needs to have access or
it won't connect with a variety of errors.

This may or may not be of help to you, but i am sure someone can use it.
 
 
 

Remote Assistance Error

Post by R J de Gra » Tue, 29 Jul 2003 02:28:51

I should also mention, we are all on the same domain.
 
 
 

Remote Assistance Error

Post by Robert Lan » Fri, 18 Jun 2004 04:51:02

If you are having the problem of not being able to offer
remote assistance to a client computer and you receive
the following error message:

has closed connection to your computer

(notice, there is not a username)

and the client is never prompted to accept the
assistance, here is a posslble solution.

It seems to be a Nvidia driver. Any driver later than
5303 will cause this. I verified this by
loading/unloading the Nvidia driver versions 5672 and
5216. Remote assistance would work every time with the
earlier driver and would not work with the later driver.
 
 
 

Remote Assistance Error

Post by VmFudGhyb3 » Sun, 28 Nov 2004 17:49:02

I am trying to accept a remote assistance request however, when I click to
open the call I receive the error "Remote Assistance failed, please try
again." I also notice that the header bar stated "Remote Assistance -- Web
Page Di...

I have opened up all required ports. I can send a remote assistance and
receive a remote assistance however, I can not open one up and run it upon
request without the above error.

I would appreciate any and all information that would help me in my quest to
rid my computer of this problem.
 
 
 

Remote Assistance Error

Post by Robin Walk » Sun, 28 Nov 2004 20:44:59


Is the person requesting help behind a NAT router?

Please describe more of the connectivity arrangements between your PC and
the PC requesting help.

--
Robin Walker
XXXX@XXXXX.COM
 
 
 

Remote Assistance Error

Post by VmFudGhyb3 » Mon, 29 Nov 2004 12:23:01

I am using a Linksys WRT54G router. The individual sending the request is
behind a NAT and has enabled the UPnP. I found that when I open the file up
I get the error message right away when it starts to intitiate. I am sure
that it is something simple and something that I am overlooking.
 
 
 

Remote Assistance Error

Post by Robin Walk » Mon, 29 Nov 2004 21:25:04


The problem is almost certainly at the requester's end, not yours.

Some things to check at the requester's end (not your end):
- what is the make and model of NAT router?
- what is the firmware level in that router?
- is he connected via DSL or cable?
- if DSL, is the DSL modem also behaving as a NAT router (i.e. double-NAT),
or is the DSL modem in bridge mode?
- if he connects to the configuration pages of his NAT router, and looks at
its current status, what does it report its WAN IP address to be?


If the request is being sent by e-mail, please open the received request
file in Notepad, and copy-and-paste the entire content of the file into a
follow-up in this thread.

--
Robin Walker
XXXX@XXXXX.COM
 
 
 

Remote Assistance Error

Post by Alph » Fri, 24 Dec 2004 17:08:12

I have a similar problem. When someone sends me a request for
assistance, I get the same "Remote assistance failed" message
IMMEDIATELY. I was also behind a linksys router which I had all the
ports opened. It had worked previously. Nevertheless, I removed my PC
from behind the router and tested it directly connected to the Internet
with a routable IP, and the results did not change. I still get the
failed message when trying to accept a remote assistance invite.
However, I can send a request for assistance myself, and the other
party can take control of my PC no problem.

Any ideas? I have removed and re-installed SP2. I have tried accepting
invites via windows messenger and the email invites.

getting frustrated. Anyone else who has had this problem, and found the
solution, please post or email to me at XXXX@XXXXX.COM .

Thanks.
Alpha Murray




double-NAT),
looks at
starts
request
into a
 
 
 

Remote Assistance Error

Post by Robin Walk » Fri, 24 Dec 2004 20:54:31


The problem is most likely at the novice's end (the end requesting
assistance), not at yours. There is nothing you can do at your end to fix
this. Maybe they are behind a NAT router, or maybe they have a firewall.
You need to investigate what the network setup is at their end.

--
Robin Walker
XXXX@XXXXX.COM
 
 
 

Remote Assistance Error

Post by am9yYWVsbG » Mon, 26 Jun 2006 02:03:02

My mom is trying to get me to do Remote Assistance for her computer. She
sends me the invitation via MSN Messenger and I receive and accept, but
nothing happens. Any ideas as to what we are doing wrong?