Remote Assistance without Messenger

Remote Assistance without Messenger

Post by Jon Davi » Sun, 18 Jun 2006 01:16:51


Does anyone have insight on how to walk a software customer through the
utilization of Remote Assistance to configure a server, without having them
install any Messenger products?

MS mentions on their web site that Remote Assistance requires either
Messenger or a MAPI-compliant Windows Mail profile. I assume the latter is
what I would use here; unfortunately, I did not see documentation on
utilizing that.

Basically I want to be able to configure a remote machine on Windows Server
2003 without installing ANYTHING. We've been using GoToAssist, but I would
rather utilize the build-in technology found in Remote Assistance.

Thanks,

--
Jon Davis
 
 
 

Remote Assistance without Messenger

Post by Jon Davi » Sun, 18 Jun 2006 01:24:48

Nevermind. Found the information in the Help file. Apparently the Help and
Support Center has a wizard that auto-generates an e-mail using Outlook
Express.

--
Jon Davis

 
 
 

Remote Assistance without Messenger

Post by Jon Davi » Sun, 18 Jun 2006 02:01:05

Sweet .. it even supports flat file requests... that's exactly what I
needed.

--
Jon Davis
 
 
 

Remote Assistance without Messenger

Post by Robert L [ » Sun, 18 Jun 2006 05:10:03

his is a multi-part message in MIME format.


Thank you for sharing your experience with us.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Jon Davis" < XXXX@XXXXX.COM > wrote in message news: XXXX@XXXXX.COM ...
Nevermind. Found the information in the Help file. Apparently the Help and
Support Center has a wizard that auto-generates an e-mail using Outlook
Express.

--
Jon Davis

"Jon Davis" < XXXX@XXXXX.COM > wrote in message
news:% XXXX@XXXXX.COM ...
> Does anyone have insight on how to walk a software customer through the
> utilization of Remote Assistance to configure a server, without having
> them install any Messenger products?
>
> MS mentions on their web site that Remote Assistance requires either
> Messenger or a MAPI-compliant Windows Mail profile. I assume the latter is
> what I would use here; unfortunately, I did not see documentation on
> utilizing that.
>
> Basically I want to be able to configure a remote machine on Windows
> Server 2003 without installing ANYTHING. We've been using GoToAssist, but
> I would rather utilize the build-in technology found in Remote Assistance.
>
> Thanks,
>
> --
> Jon Davis
>


<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=windows-1252">
<META content="MSHTML 6.00.2900.2912" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT size=2>Thank you for sharing your experience with us.</FONT></DIV>
<DIV><BR>Bob Lin, MS-MVP, MCSE & CNE<BR>Networking, Internet, Routing, VPN
Troubleshooting on <A
href="http://www.ChicagoTech.net">http://www.ChicagoTech.net</A> <BR>How to
Setup Windows, Network, VPN & Remote Access on <A
href="http://www.HowToNetworking.com">http://www.HowToNetworking.com</A> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Jon Davis" <<A
href="mailto: XXXX@XXXXX.COM "> XXXX@XXXXX.COM </A>>
wrote in message <A
href="news: XXXX@XXXXX.COM ">news: XXXX@XXXXX.COM </A>...</DIV>Nevermind.
Found the information in the Help file. Apparently the Help and <BR>Support
Center has a wizard that auto-generates an e-mail using Outlook
<BR>Express.<BR><BR>-- <BR>Jon Davis<BR><BR>"Jon Davis" <<A
href="mailto: XXXX@XXXXX.COM "> XXXX@XXXXX.COM </A>>
wrote in message <BR><A
href="news:% XXXX@XXXXX.COM ">news:% XXXX@XXXXX.COM </A>...<BR>>
Does anyone have insight on how to walk a software customer through the
<BR>> utilization of Remote Assistance to configure a server, without
having <BR>> them install any Messenger products?<BR>><BR>> MS
mentions on their web site that Remote Assistance requires either <BR>>
Messenger or a MAPI-compliant Windows Mail profile. I assume the latter is
<BR>>