Developer Forum

I have a client PC that takes a minimum of 10 minutes to load some word docs.
Other clients can open them with no problem. Not all documents do this, but
after extensive experimentation I have not found a common thread. For
example, I take the header and footer out of the document, and all other
objects such as tables, and change all fonts to ariel 12, and it still won't
open like it should. I have reinstalled Office, disabled antivirus and
checked to see that no HP applications are installed. I'm out of ideas, and
not finding anything like this on the web. Any help would be appreciated.

If it is just some Word documents, the usual reason would be that Word
cannot find the original template on which the document is based. Printer
driver and normal.dot corruptions can also lead to this problem but it would
normally affect all documents and not just some.

--
Terry Farrell - MS Word MVP

Terry,

Thanks for the quick response.

It is true that all of the files that the client is having trouble with,
that I know of, reference the same template. I have ensured that the client
has access to the correct template (it's on the server), and also made a copy
locally. Other clients have no problem with the template on the server. The
client can open the template itself with no problem. Once the original file
is opened it can be saved, but the saved copy also takes 10 minutes to open
on that machine. It seems like the template must be OK, but I'm not sure how
to tell for sure aside from what I've described above.

Obviously it is some strangeness on that user's computer. First I would
check that under Tools, Options, File Locations tab that all paths are
correctly set using UNC paths (NOT mapped drives).

Then check in Windows Explorer that there are no bad/dead mapped drives set
up.

If they are all OK, then I possibly the user's profile is damaged. Delete
and reinstall the profile.

Terry

Terry,

All network drives are OK, and I did change the path to the workgroup
templates in Word to be UNC style instead of referencing the network drive.
None of that helped.

I take it that you mean the Windows profile needs to be rebuilt. That's a
pretty involved task. Are there any tools that might help retain the
configurations that are built into the existing profile?

Scott

I tried logging in as a different user on the machine, which generated a new
profile. When logged in under the new profile I was not able to open the
documents either. I expect that this indicates that rebuilding the Windows
profile won't fix the problem. Is there another path I can take? I'm about
to the point of rebuilding the OS on the system.

Thanks for your help!

Scott

agree that it does point to an OS rather than a profile problem. Are you
100% sure that the network point is OK and that the machine is able to see
the printer correctly? If these are definitely OK, then I guess that it may
be just as quick to do a fresh install rather than diagnose the problem as
you seem to have pretty much covered everything.

tf

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