Newbie Problem: Completely Lost All Toolbars

Newbie Problem: Completely Lost All Toolbars

Post by Elwood P. » Wed, 18 Feb 2004 04:49:52


I'm trying to help a friend (remotely) solve a problem with one of their
shared office computers. It lost almost all toolbars. I told her right click
on the toolbar and re-enable the missing ones. She right clicked and read
off what she saw to me: instead of the usual 20 or so options, she had 4,
and they all sounded weird. I had her try the keyboard shortcuts for a few
drop down menus, and something she did (not sure what) made the few toolbars
she had go away completely! Now, she only sees the blue bar at the top which
says Microsoft Word.

The biggest problem is how to fix this problem without access to any
toolbars. She doesn't even have any toolbar area left to right click on!

I have a feeling this has something to do with document (.dot) templates --
either she somehow got set to a different one than normal.dot for her
default template, or normal.dot got changed in a bad way. I just don't know
how to verify this theory or fix it!

Any suggestions? (Nothing as technical, hopefully, as using VB)

Cheers!
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Andre Da C » Wed, 18 Feb 2004 05:02:40


With Word closed, rename Normal.dot to some other name.

2.
Go back into Word, and a " *** " copy of normal.dot will be created.

3.
When you quit Word and are asked whether you would like to save changes
to Normal.dot, select Yes.


Note: This method resets all your menus, toolbars, and styles to their
original state, and also doesn't retain any macros you may have stored in
Normal.dot (although the styles, macros and custom toolbars can be copied
over using the Organizer).

Andre Da Costa
Jamaica W.I.



click
toolbars
which
templates --
know

 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Elwood P. » Wed, 18 Feb 2004 05:03:51

Looked through other posts & found the answer -- RTFM -- sorry!


posts here that have received the standard answer: see
http://www.yqcomputer.com/
caused by a damaged Registry key and can be fixed only by rebuilding the
key.

<<<<






click
toolbars
which
templates --
know
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Suzanne S. » Wed, 18 Feb 2004 05:06:08

I'm sorry, Andre, but this solution will *not* help, as the problem is in
the Registry, not Normal.dot. *Please* verify your solutions before
answering.



changes


read
4,
few
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Suzanne S. » Wed, 18 Feb 2004 05:07:01

This is a very common problem with a relatively simple solution (though the
cause is still a mystery). See
http://www.yqcomputer.com/



click
toolbars
which
templates --
know
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Elwood P. » Wed, 18 Feb 2004 05:25:58

>>It would not be tough for you if you had read any of the hundreds of other
posts here that have received the standard answer: see
http://www.yqcomputer.com/
caused by a damaged Registry key and can be fixed only by rebuilding the
key.



I tried the FAQ listed above. (I figured out it's Word 2000, by the way)

I try to run winword.exe /a & I get an error basically saying it doesn't
know the path statement and can't find the file.

As for the registry idea, I get as far as
\\HKEY_CURRENT_USERS\Software\Microsoft ...

and there is no \\Office, or anything that looks like it could possibly be
right.

Help, please!!! Thank you!
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Suzanne S. » Wed, 18 Feb 2004 12:37:08

When you tried to run winword.exe /a, did you leave a space before the /a
switch? If that doesn't work, try copy/pasting the entire path (as shown on
the Shortcut tab of the Properties dialog for the shortcut you use to start
Word), then add the /a switch.

If you have only Word and not the entire Office suite, perhaps your Registry
key says Word instead of Office?



other
so
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Graham May » Wed, 18 Feb 2004 15:38:19

Try winword /a rather than winword.exe /a - I suspect the latter only works
if you display filename extensions.

Alternatively, browse to the correct folder - which for Word 2003 would be
C:\Program Files\Microsoft Office\OFFICE11 (if in doubt use Windows Explorer
to search for Winword.)

For a full description of the registry change see
http://www.yqcomputer.com/

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP
E-mail XXXX@XXXXX.COM
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Lou » Mon, 23 Feb 2004 11:08:13


with one of their
told her right click
clicked and read
options, she had 4,
shortcuts for a few
made the few toolbars
bar at the top which
access to any
right click on!
(.dot) templates --
normal.dot for her
I just don't know
using VB)
around because this has happened to me and the same
problem is posted all over. Most have uninsalled and
reinstalled withour success. Any solutions, please pass
them on. ( XXXX@XXXXX.COM )
 
 
 

Newbie Problem: Completely Lost All Toolbars

Post by Suzanne S. » Tue, 24 Feb 2004 01:21:13

Lou, you note that "the same problem is posted all over." This is certainly
true. If you will click the + beside the questions, you'll find that every
one has received the same answer: See
http://www.yqcomputer.com/