One common reason is that a user has created a copy of Normal.dot and saved
it over Normal.dot. See "WD2002: Styles and AutoText Are Not Copied to New
Template Based on Normal.dot" at http://www.yqcomputer.com/
The correct way to edit Normal.dot is described at
Another possibility is that the "Look in" setting in the AutoText dialog has
been changed from "All active templates" to a specific template.