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Post by Bill Crouc » Sun, 02 Nov 2003 02:22:39

Is there any way to continue the thread of a message past
the reply from a MS employee? Normally it takes some
sort of dialog to determine the problem in questions
It just appears from my experience that MS believes
one answer from the "experts" suffices. Come on our answers to your answers...please!


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Post by Danny Luon » Sun, 02 Nov 2003 07:23:27

Hi Bill,

I agree that one answer from anyone does not suffice with regards to your
comment. However, it is very difficult as most of the users here post
problems with one piece of information and expect a resolution. This is
impossible. Mail flow issues can take anywhere from 1 hour to 4 hours for
an MS SP to solve, during which time an enormous amount of information about
the customer's environment is collected in order to solve the problem. If
you want dedicated solution, this is the wrong place to look as only short
advices are given here.

As for starting a new thread upon reply, that I have no control upon.

Danny Luong

Exchange Enterprise Messaging Connector Engineer
Please do not send email directly to this alias. This is for newsgroup
purpose only.

This posting is provided "AS IS" with no warranties, and confers no rights."


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Post by Lanwench [ » Tue, 04 Nov 2003 01:01:13

You can always call PSS if you're having urgent problems and need dedicated
help. People in here are volunteering their time to help others and there's
no implied service-level agreement. :-)