Can't delete a tray file

Can't delete a tray file

Post by joe » Wed, 10 Dec 2003 05:06:12


I recently did some rearranging of folders, and eliminated the need
for one of my top level tray files. I moved all the msgs out of
there, I deleted all the folders, and when I went to delete it, I got
this..

Please delete or move all folders from the tray before attempting to
delete it. <<

That's a lie - there's nothing in there. Can anyone tell me how to
get by this error? Thanks.
 
 
 

Can't delete a tray file

Post by Chris N De » Thu, 11 Dec 2003 19:25:05


I have a similar (and possibly related?) problem. I recently ran
out of space on the network drive where I have Pmail installed.
This (predictably!) created various errors BUT now that I have
cleared space on the drive I have two folders which fail to
compress. I have removed all the messages from them to new folders
- which work perfectly - but I cannot delete the two old folders
from within Pegasus.

I have tried doing a clean reboot and deleting the folders in file
manager but I get an 'Access denied' error. I can't do this from a
DOS reboot because that way I can't access the network drives!

Any ideas gratefully received.

Chris D
--
Dr C. N. Deuchar, School of Biosciences,
Nottingham University, Sutton Bonington Campus,
Loughborough, LE12 5RD 0115 951 6264
http://www.yqcomputer.com/ ~sbzcd/

 
 
 

Can't delete a tray file

Post by joe » Fri, 12 Dec 2003 01:21:26


I have a solution to my problem (I'm not sure about the other person
in this thread). I wrote to the support email in Pegausus, and found
a place to write to for help. A guy by the name of Tom Stephenson was
kind enough to send me along this text. I followed his steps, and it
worked great.

-------------

Yes there are folders in this tray, it's in the hierarch.pm file and
for some reason it is not showing up in the local folder listing.
There are a number of reasons for this, but the solution is the same,
fix the hierarch.pm.

You might want to

1. Use Help | About Pegasus Mail | Info and note the HOME mail
directory.

2. Exit WinPMail.

3. Go to the HOME mail directory, open the hierarch.pm for editing.
Remove all the lines ending with "Name_Unavailable" save and exit.

4. Run WinPMail and try deleting the tray again.
 
 
 

Can't delete a tray file

Post by Cliff Wrag » Fri, 12 Dec 2003 05:04:10

Fantastic! I always wondered how to tidy my folders up, with all the
old rubbish lying around.

Thanks for that useful guide.

CliffW


In article < XXXX@XXXXX.COM >,
XXXX@XXXXX.COM says...
 
 
 

Can't delete a tray file

Post by Chris N De » Sat, 13 Dec 2003 19:03:35


Thanks for the thought.
I deleted all the 'name unavailable' lines (dozens of them!) and
also the lines for the recalcitrant folder - but they still remain
undeletable

Cheers

Chris D
--
Dr C. N. Deuchar, School of Biosciences,
Nottingham University, Sutton Bonington Campus,
Loughborough, LE12 5RD 0115 951 6264
http://www.yqcomputer.com/ ~sbzcd/
 
 
 

Can't delete a tray file

Post by Cliff Wrag » Sat, 13 Dec 2003 20:28:19

In article <1vrwz46t89ogx$.187apwqdkjwlu$ XXXX@XXXXX.COM >,
XXXX@XXXXX.COM says...

Strange.....it worked for me. I saw the posting, and did what was
suggested, and all but one of my stubborn obsolete folders and trays are
now gone. The only one remaining is a new mail folder that I think
belongs to a now disconnected mailbox. (Have you made sure you are not
still showing mailboxes that are no longer on line? The way to
disconnect them is to right-click on them and choose 'disconnect'.)

The other thing to check is that you have in fact deleted all the
'unavailable' lines. I thought I had, but when I did a 'find' search.
it came up with about 5 other lines that I had missed. (I searched for
'unavailable'.)

CliffW
 
 
 

Can't delete a tray file

Post by Chris N De » Wed, 17 Dec 2003 00:31:48


Yes, done that - in fact I have even tried deleting the folder
files with the program closed!


Yes, done that too

I am coming to the conclusion that this is not so much a Pegasus
thing as a network/Novell thing!

Chris D
--
Dr C. N. Deuchar, School of Biosciences,
Nottingham University, Sutton Bonington Campus,
Loughborough, LE12 5RD 0115 951 6264
http://www.yqcomputer.com/ ~sbzcd/
 
 
 

Can't delete a tray file

Post by Rober » Wed, 17 Dec 2003 01:04:58

1eaxk3tijwkzn$.1vcfwcu40nwm1$ XXXX@XXXXX.COM ,
Chris N Deuchar < XXXX@XXXXX.COM >:


Chris,
moving the hierarch.pm file out of your user directory (with PM shut down)
should get rid of the tray entry. HOWEVER, that will cause all your trays to
be lost, and all folders will be embedded at level 1, so you'd have to
recreate your other (valid) trays. But if you don't have any other trays,
that should do the trick.
If it doesn't, try the same with the cache.pm file.

--
Robert
User in front of @ is fake, actual user is: mkarta
 
 
 

Can't delete a tray file

Post by Chris N De » Wed, 17 Dec 2003 19:16:25


Done that too - hierarch.pm is just rebuilt with the same trays


Not this!

Thanks anyway

Chris D
--
Dr C. N. Deuchar, School of Biosciences,
Nottingham University, Sutton Bonington Campus,
Loughborough, LE12 5RD 0115 951 6264
http://www.yqcomputer.com/ ~sbzcd/