Uninstalled Office XP Keeps Rearing Its Ugly Head...

Uninstalled Office XP Keeps Rearing Its Ugly Head...

Post by Tom Baldwi » Thu, 15 Apr 2004 15:28:14


Friend had a non-functioning Office XP on her Win98 SE PC. I
uninstalled it and installed Office 97 SBE, complete with its two
service releases. The WIn98 SE system has all recommended updates
installed.

Whenever I start WORD 97, Office XP appears and tries to do an
install; rattling the diskette drive many times and finally giving up
only after about 10 "cancel" commands.

Any thoughts?

Thanks, Tom
 
 
 

Uninstalled Office XP Keeps Rearing Its Ugly Head...

Post by Howard Kai » Thu, 15 Apr 2004 19:29:49

Office XP was not properly uninstalled.
I would take the following approach:

1. Totally uninstall Office 97.
2. Take a look at MSFT KB articles 158658 and 254250, which explain how to
completely remove Office 97.
3. Next, totally uninstall Office XP using Add/Remove Programs. There may
also be a KB article on how to completely uninstall Office XP, but I've
never looked for it.
4. Then install Office XP. Don't bother with Office 97.

If you continue to have problems installing Office XP, I would suggest
calling MSFT for installation help.

--
http://www.yqcomputer.com/ ; See Howard Kaikow's web site.