Don" < XXXX@XXXXX.COM > wrote:
If the problem remained with the same physical printer when you used a
different port there are only a few possibilities.
1. The physical cable from the patch panel to the printer location, the best
way to test this is to move the printer to another cable (yes, I know it's a
2. The cable that connects the printer to the wall (I expect you have already
3. The Jetdirect card (already eliminated).
4. Some weird problem in the Formatter in the printer.
You could try a cold reset as follows, but remove the jetdirect card first or
the cold reset will reset the network address etc. in the jetdirect card.
Cold reset clears all data from the printer memory and sets all the defaults
(except Service Mode settings) back to the factory settings.
Caution Performing a cold reset resets the JetDirect configuration. To avoid
changes to your configuration remove the JetDirect card before performing
a cold reset.
If possible print a PCL and a PostScript Configuration Page prior to
performing a Cold Reset. This will document current settings for later
To perform a cold reset:
1 Turn the printer OFF.
2 While holding the [On Line] key down, turn the printer ON. RESTORING
FACTORY SETTINGS appears briefly on the display, then INTERNAL TEST
appears. After about 30 seconds, RESTORING FACTORY SETTINGS again
appears on the display, followed by READY. The On Line indicator also
illuminates. The cold reset is now complete."
You may have to reset the cold reset paper size afterwards depending on the
default (A4 or Letter) in your location. I can send you that information if
If it is not cabling and a cold reset does not fix it then I suspect it is a
formatter problem, they can be swapped between two printers. The formatter is
the large assembly that the jetdirect card plugs into, undo two (I think, maybe
4) large thumbscrews (power off of course) pull the cage out and swap with
another printer, they can be a bit tricky, just see how it is located in the
grooves as you pull it out and you will see how it slides back. If you keep the
jetdirect card in the formatter as you do the swap the printer addresses will
also be swapped, to avoid this just keep the jetdirect cards in the original
physical printers. The formatters may have memory cards or PCL cards installed,
no reason to worry about that unless the two printers are differently
configured and even then I would leave them alone for this test.
You may wish to try the formatter swap before you physically move the printer
to avoid some potential muscle damage!!!