CRM 3.0 upgrade CRM 4.0 License key fails?

CRM 3.0 upgrade CRM 4.0 License key fails?

Post by SWFu » Sat, 26 Apr 2008 04:05:02


I am upgrading our current CRM 3.0 to CRM 4.0 on a test server. I have
installed crm 3.0 onto the new server and everything is a replica of how we
use it at the minute. The problem I have is that Microsoft assure me that the
code i used for my CRM 3.0 installtion should work in the CRM 4.0 code?

somehow i think this is worng?

Can anyone let me know how they upgraded their system? did you have to get a
new license? we are covered by microsoft assurance and have free upgrade to
CRM 4.0



CRM 3.0 upgrade CRM 4.0 License key fails?

Post by TmljayBEb2 » Wed, 30 Apr 2008 07:15:00

Hi Ian

I upgraded one of my customers and I used the CRM 4.0 90 day trial key and
it did seem to convert my customer's v3.0 to a v4.0 key as they still have
the same # of CALs registered, etc in deployment manager in CRM 4.0.

However, to be on the safe side, you should have your CRM 4.0 reg key handy
and I believe that is what you are looking for. You should be able to find
your unique CRM 4.0 key embedded in a text file on the media you download
from your eOpen site.

If this doesn't appear on your eOpen site and/or you want real media, you
will have to call worldwide fulfillment at 1-800-336-0098, option #4 and then
option #1 and provide your eOpen authorization and license number.

Because you had software assurance when you bought CRM 3.0 you can then
order the CRM 4.0 media that will have the license key either on the sleeve
and/or embedded in a text file.

I hope this info helps, and this may not apply to your unique situation if
this is a MSDN license, etc.

Nick Doelman