Our company is implementing a Support Service Based con CRM 4.0
We don't use MS Exchange. We have an external pop3 and smtp based Email
I've been able to configure outgoing emails by creating configuration
profiles, so every time we open a new case, I've created a few workflows that
send an email to our customer and to the employee whos gonna take care of the
case. The email is sent by using the XXXX@XXXXX.COM account.
The problem is that now I'm trying to impersonate an email. My idea is that
one of our employes logs into CRM and creates an email activity in the case.
This employe's email address is XXXX@XXXXX.COM , but I want the mails
to go through the XXXX@XXXXX.COM
Is there some way to do this with email router?.. Actually I dont
understand yet very well why when I create a configuration profile in email
router, i can assign this to several users and also to queues.. What's the
use of queues when sending emails?..
I would like some guide that properly explains CRM outgoing email without
Exchange so I can understand all this concepts..