Synching CRM Mobile

Synching CRM Mobile

Post by c2NvdGlhMT » Sun, 19 Jun 2005 02:35:05

For a few weeks I have been happily synching my Dell X50 PDA with CRM through
my laptop over a VPN or on the LAN. Yesterday, it stopped working. When I
start the sink, offline changes are sent from the PDA but not received by the
server and it fails to pick up any server changes as well.

There are no errors, just a 'sync in progress' message that never ends.

Can anyone explain this to the layman? Is there a service that needs to be
restarted? My CRM administrator is unavailable for 3 weeks and I would really
appreciate some advice.



Synching CRM Mobile

Post by TmF0aGFuIF » Tue, 21 Jun 2005 14:29:07

The two services in which the CRM Mobile uses (on the server) are:
Microsoft CRM Mobile Integration Service
Microsoft CRM Mobile Device Registration Service
It would be worth the effort the effort to check these are running and reset
them but failing that could be a bigger issue.


Synching CRM Mobile

Post by TmF0aGFuIF » Tue, 21 Jun 2005 15:15:01

have you checked the event viewer to see if you can see any errors?