Assign Activity to Queue in Workflow - CRM 3.0

Assign Activity to Queue in Workflow - CRM 3.0

Post by RHluYW1pY3 » Wed, 23 Jan 2008 03:40:00


Hi,
In the regular user interface we can assign an activity to a user or queue,
however in a workflow we can only assign an activity to a user. Why is that?
Is there any workaround other than an assembly?
Thanks!
 
 
 

Assign Activity to Queue in Workflow - CRM 3.0

Post by Tm9vciBNZX » Sun, 27 Jan 2008 04:56:01

You can assign an activity in CRM 3.0 to a queue via workflow. If the primary
entity of the workflow is an activity, add an "Assign entity" step to the
workflow. In the Assign Entity dialog, you will see a three radio button and
the bottom one for Queue should be enabled. Click that and then click the
"Assign to" button

Thanks
Noor