Meeting/Appointment Cancellations done in Outlook are not updated to MSCRM appointment

Meeting/Appointment Cancellations done in Outlook are not updated to MSCRM appointment

Post by crsb » Thu, 11 Feb 2010 17:30:54


Hi,

I have a problem regarding Cancelled Appointments in MSCRM for
Outlook. When I cancel a meeting or receive a mail saying that the
appointment is cancelled. The appointment activity in MSCRM does get
updated with the status and still shows open/active.

I tried to synchronize manually even though rest of the records
synchronized correctly the cancelled appointments are not getting
updated. Does anyone have any clues aout the same?


Thanks for your help.

Srini
 
 
 

1. Outlook appointment/meeting request problem after Exchange SP2 ins

2. Updated Appointment generates a cancelation

I create an appointment and send it to a distribution list. Everyone gets
the appointment ok. If I add or remove text to the original appointment and
re-send it is generating a cancellation -and- the update. I seen the
cancellation and the update (both) in my Sent box.

The recipients report that the original appointment is no longer in their
Calendar. It appears that in order for the updated appointment to go back to
their Calendar the recipient must find the updated appointment in their inbox
and open it.

How can I stop the updated versions from generating a cancellation and thus
the disappearing of the original form the recipient Calendars.

Can the updated version just update the original while remaining in the
Calendar?

Where can I read about the rules behind resending and updating Calendar
appointments

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