I am trying to change the account number that coincides with a telephone
bill. (The account number changed when I moved). But when I go into the
account details and click the link for 'Account number', the account number
field is grayed out and not editable.
I've been paying this bill online using a debit card for the past few months
because I cannot change this number. Back in October, when they reassigned
my old phone number to somebody new, my bill was payed to the wrong account.
(I am still fighting this too).
Why is it so hard to change bill account numbers in this application? I've
been using it for over 10 years and have this problem everytime I move or a
company changes my account number.