Audio problems with MSN Messenger V6.2.0137

Audio problems with MSN Messenger V6.2.0137

Post by Dwayn » Wed, 14 Jul 2004 08:41:39


My problem is that I am trying to use MSN messenger
6.2.0137 to talk to someone. We are both using fairly new
versions of Windows XP and are both running high speed
internet (me ADSL and him CABLE). The high speed
providers are the 2 top providers in Alberta and are not
behind firewalls to my knowledge. We have a good
connection because we can see each other on *** s but
we just cant hear each other. I am a computer engineer so
I have knowledge of all the "techy" stuff to do. I have
cleaned the registry, reloaded software, run windows
protected files checks, virus checks, and implemented
every suggestion posted in microsofts knowledge database
and the internet with regard to this issue. I hear a few
popping sounds occasionally and he hears the occasional
blip of sound but nothing understandable. When we start
the audio session, the computer gets very laggy and MSN
messenger stops responding. Others on the net seem to be
complaining of similar audio issues. Any help would be
appreciated.
 
 
 

Audio problems with MSN Messenger V6.2.0137

Post by anonymou » Wed, 14 Jul 2004 09:19:41

By the way, I also have Windows Messenger loaded (v4.7),
however, it doesnt run at all. When I click on the
Windows Messenger icon, I get the hour glass for a few
seconds then nothing. It doesnt even exist as a running
application in the Task Manager. And, oh yes, I have
removed it and reinstalled it several times. ;)

new
so
few

 
 
 

Audio problems with MSN Messenger V6.2.0137

Post by Jonathan K » Wed, 14 Jul 2004 10:31:36

Hi,

To fix Windows Messenger in this case, download and run these .reg files in the affected
account:
http://www.yqcomputer.com/
http://www.yqcomputer.com/
After running these, reboot and then try opening Windows Messenger again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.yqcomputer.com/
Messenger Resources - http://www.yqcomputer.com/
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
Come to the MSN Messenger/Windows Messenger chat at the Expert Zone on July 13th, 3PM PST!:
http://www.yqcomputer.com/
 
 
 

Audio problems with MSN Messenger V6.2.0137

Post by Jonathan K » Wed, 14 Jul 2004 10:34:10

Greetings Dwayne,

First, you might try turning off the QoS Packet Scheduler. To do so, click Start, All
Programs, Accessories, Communications, Network Connections. Right click your
network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler,and try
again.

Secondly, if you or your contact are using a router (assumingly with UPnP support since it
actually connects), you can clean out the UPnP port forwardings (this is Windows XP only).
To do so, click Start, All Programs, Accessories, Communications, Network Connections.
Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose
Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose
Exit), then restart Messenger.

Finally, although the built-in Internet Connection Firewall should be able to allow Messenger
voice conversations through without any problem, it may be beneficial for testing purposes to
turn it off -- Start, All Programs, Accessories, Communications, Network Connections. Right
click your network/internet connection, then click Properties. Click the Advanced Tab, and
verify that the Internet Connection Firewall is unchecked. As well, if your contact is using
some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make
sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.yqcomputer.com/
Messenger Resources - http://www.yqcomputer.com/
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
Come to the MSN Messenger/Windows Messenger chat at the Expert Zone on July 13th, 3PM PST!:
http://www.yqcomputer.com/