Sent emails not moving from Outbox to Sent Items after sending.

Sent emails not moving from Outbox to Sent Items after sending.

Post by Pete » Sat, 07 Oct 2006 13:22:49

I have what seems to be a random problem with Outlook Express. On rare
occasions when I forward an email with an attachment then leave it in the
Outbox to be sent the email sits there sending itself continuously whenever
OE checks for new mail.
The email isn't moved from the Outbox to the Sent Items folder after it's
been sent so the each time OE does a mail check it sends it again... and
again...... until I come back to the computer and realise what's happening
and delete it from the Outbox.
It only happens very occasionally and is very embarrassing when it does,
particularly if I've been away from the computer for a while.

Any thoughts?


Sent emails not moving from Outbox to Sent Items after sending.

Post by Bruce Hage » Sat, 07 Oct 2006 13:30:24


Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see: #3

If still no joy:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
Bruce Hagen
MS-MVP Outlook Express