Received messages not marked as "read"; sent messages not in "sent message folder"

Received messages not marked as "read"; sent messages not in "sent message folder"

Post by Sue Therin » Fri, 05 May 2006 00:44:12

Received messages in OE can be read when clicking on the envelope, however,
the envelope never opens to denote the mail was read. Also, messages sent
are not copying to the Sent Message folder, and in Tools/Options/Send, the
"Save copy of sent message to sent items folder" box is checked. Replies to
received mail are listed under the initial mail received, and a + sign in a
box to the left of the email in the Inbox is tracking the replies, rather
than copying to the Sent Items folder. Does anyone have any idea about what
might be causing these things to happen?

Sue Thering
Legal Assistant
Goodin & Associates, PSC
315 Townepark Circle Suite 101
Louisville, KY 40243
PH: 502-244-3331
FAX: 502-244-3336

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Received messages not marked as "read"; sent messages not in "sent message folder"

Post by PA Bea » Fri, 05 May 2006 01:55:37

1. Tools > Options > Maintenance > Store folder will reveal the location of
your current Identity's store
( #storemain). Write it down.

In WinXP and Win2K, the OE user files (DBX and WAB) are by default marked as
hidden. To view these files in Explorer, you must enable Show Hidden Files
and Folders under Start > Control Panel > Folder Options > View.

2. If you can do so, move anything you want to keep out of Sent Items folder
and into a new Local folder created for this purpose. Ditto for Deleted
Items folder.

3. Close OE.

4. In Windows Explorer, navigate to your store (#1), find & delete Sent
Items.dbx and Deleted Items.dbx.

5. Open OE. If any copies of messages you sent are still grouped in your
Inbox with the message to which you were replying, drag them to another
appropriate Local folder created for this purpose. Ditto for all but the
most recent other messages (e.g., last 5 days).

6. Compact all folders ( #compact).

To avoid such problems in the future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), VSOP,


Received messages not marked as "read"; sent messages not in "sent message folder"

Post by Michael Sa » Fri, 05 May 2006 03:13:08

ools, Options, Read, Mark Message Read after displaying for xx seconds.
Messages are automatically marked as read only if that setting is
selected and you view the message for at least that long. Otherwise you
have to manually mark the message as read by either right clicking and
selecting the appropriate action or select Edit, Mark as Read.

If for the Inbox you've selected View, Current View, Group Messages By
Conversation and Tools, Options, Read, Automatically Expand Conversions
is not checked, then when you have multiple messages in the Inbox with
the same subject they will be grouped together with the +. They don't
have to be replies to one another or from the same person. They just
have to have the same Subject (the Re: part doesn't matter). What you
are likely seeing there is that you got a message from someone, sent a
reply to them and they then replied to you again. In that case you will
have their original message and their reply, but not your reply other
than what is quoted in their reply.

As for the message not showing in the Sent Items folder,

Select the Sent Items folder then View, Current View and make sure that
you are not hiding read messages. Also make sure that Group Messages By
Conversation is not checked.

Select Tools, Options, Send and make sure that you have checked the
option to save a copy in the Sent Items.

If the above are OK, then your Sent Items may be corrupted.
- Close Outlook Express
- Rename the file Sent Items.dbx to Sentold.dbx You can use Start, Find
(or Search), Files or Folders, "Sent Items.dbx" to find it. On Win2000
you need enable the display of Hidden or System files in the folder
options and XP you need to use the advanced options to find Hidden or
System files. (You can also determine the location by looking in OE at
Tools, Options, Maintenance, Store Folder.)
- Open Outlook Express again.
- It will create a new empty Sent Items.
- The following program may be able to recover some of the messages from
the Sentold.dbx file.
DBXtract -
With a very large DBX file, this can take hours or days.
- You can then open OE and select the Sent Items and drag the recovered
EML files back into it.


Mike -

"Sue Thering" < XXXX@XXXXX.COM > wrote in message
news: XXXX@XXXXX.COM ...


Received messages not marked as "read"; sent messages not in "sent message folder"

Post by Sue Therin » Fri, 05 May 2006 04:24:30

hank you, Michael,

This is what the problem was! We never knew of that option, and we now
understand how it is used.

"Michael Santovec" < XXXX@XXXXX.COM > wrote in message
news: XXXX@XXXXX.COM ...