Yes, it is allright to have 'not hidden' but if you set it to be 'always on
top' ( in such a way that other windows can extend behind it!), this problem
had a way of returning for me. Seting it to be not on top, allows other
windows to cover it - which I think is the actual 'Bug' here, that the
balloon help is a window to the OS but Brainware doesn't want to see them as
Tony. . .