Word 2003 launch delay

Word 2003 launch delay

Post by danw » Wed, 05 Oct 2005 05:19:25


Word 2003, XP Home, Zone Alarm...

When I launch Word, it attempts to access the internet. When I deny
access, there is a long delay 5+ seconds before the application starts.
I am not opening a document, I'm only launching the app. I've
disabled all the web access options I can find (help, customer
feedback, online content, shared workspace, update automatic links).

If I allow Word to access the internet, then for the rest of the day
there is no delay launching the app. The next day, however, it starts
again.

If I unplug my cable connection, there is no delay. If I plug it back
in, the delay comes back.

Can someone tell me why Word is "phoning home" and what I can do to
stop this behavior?

Thanks.

Dan
 
 
 

Word 2003 launch delay

Post by danw » Thu, 06 Oct 2005 10:36:37

I found the answer...

I deleted the normal.dot template and the problem went away. Not sure
why this fixed it, but whatever...

Dan