Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by coli » Mon, 02 Aug 2004 19:44:10


I have purchased a Acer TravelMate C302XM and the laptop functions
extremely well. However the stylus has stopped working in table mode.
The only new hardware I have installed is a USB TV card. On booting
it sometimes comes up with the error failed to detect infrared device.

Can anyone help with this problem, the machine is still under
warranty, but I want to check that ther eis not a simple solution
before going back to my supplyer.

None of the tablet mode facilities work with the stylus? Is this a
software or hardware problem?
 
 
 

Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by terr » Tue, 03 Aug 2004 00:25:07

Colin, the first thing to check is the tip of the pen. Reseat it or replace
it.

You might also want to check with Acer's tech support since the machine is
still under warranty. There's a support forum on the Acer site as well.
--
Terri Stratton
Editor / Owner
http://www.yqcomputer.com/
Microsoft Windows MVP / Tablet PC

 
 
 

Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by Cheryl Wis » Wed, 04 Aug 2004 05:59:57

You may also want to check your BIOS version. Acer has had a couple of BIOS
update recently. Mine shipped in April/May with version 1.4 but they've had
2 updates since then. Otherwiwse I'd suggest calling them. While slow on
turn around compared with some other manufacturers they are good about
taking care of hardware issues.

--
Cheryl D. Wise
MS FrontPage MVP
http://www.yqcomputer.com/
 
 
 

Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by coli » Wed, 04 Aug 2004 18:28:13

Could you help by telling me where to get a: the bios update from and
b: what is the url of the support forum, I have looked on their site
and cannot see it?
Thanks
Colin
 
 
 

Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by LPH » Thu, 05 Aug 2004 02:46:51


Colin,

Have you tried to remove the USB TV card and put things back to th
factory defaults?

You say it stopped in tablet mode, then I'm assuming that it stil
works in notebook mode- is that correct?

Besides, the hardware, what other changes have you made recently? Di
you install any new software? Do any windows updates? Are you runnin
Service Pack 2 release candidate?

I'd check the easy things before doing a bios update

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Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by Cheryl Wis » Thu, 05 Aug 2004 03:51:02

The North America download site was down yesterday.It is bark up today. The
page with the BIOS updates is at:
http://www.yqcomputer.com/ #results
or http://www.yqcomputer.com/
--
Cheryl D. Wise
MS FrontPage MVP
http://www.yqcomputer.com/



>>
 
 
 

Acer TravelMate C302XM Tablet problem with xp pro tablet edition

Post by coli » Sat, 07 Aug 2004 18:23:31

I have removed the usb TV card and all associated software, I have
most of the microsft updates installed, but have as yet not installed
service pack 2.

The machine works fine as a laptop, but will not function in tablet
mode.

ACER support asked me to roll back in xp to earleier dates i have
done so, but it still does not function as a tablet.

I am not keen on installing bios updates, and wondr if I should try a
clean install using the disks provided with my machine. Hwever I
cannot be certain they contain all the correct drivers. Although they
should.
Colin