Shut Down fails to shut down PC and hangs on shut down screen.

Shut Down fails to shut down PC and hangs on shut down screen.

Post by Dennis Fag » Mon, 07 Jul 2003 17:42:59


I've had this problem for sometime. After being on line
doing anything. I go to shut down PC, but when the PC
starts to shut down it hangs on shut down screen. I then
have to hard restart PC. After its done scanning for
errors (not finding any) and I shut down agian it finelly
shuts down. I checked windows updates and found there was
one for a shut down problem. This did not help my problem
one bit. It seems that if I go on line and view any pages
of do a e-mail it won't shut down. If I don't go on line
and view pages then it will shut down like it should.
Please send info or ideas on this hang up.

Thank you,
Dennis Fagan
 
 
 

Shut Down fails to shut down PC and hangs on shut down screen.

Post by Ron Badou » Mon, 07 Jul 2003 21:33:42

After you are off line for a couple of minutes, do a ctrl-alt-del and see if rnaapp is running. If so, do an end task, make sure that it ended (open the close program screen again and check) and then try a shut down. If this is the problem, I don't know of a way of fixing it (except for a reinstall) so you will just have to use the work around. If rnaapp is not the problem, MVP Jim Eshelman has general troubleshooting procedures for W95/98/98SE shutdown problems at http://www.yqcomputer.com/ ://www.aumha.org/a/shtdwnse.htm


--
Regards

Ron Badour, MS MVP W98 System
Tips: http://www.yqcomputer.com/
Knowledge Base Info: http://www.yqcomputer.com/