website down must reset iis what is wrong

website down must reset iis what is wrong

Post by QuyNguye » Fri, 27 Feb 2009 02:51:45

our website frequently is down and we have to reset iis to get it work
again. I check the event and see the message with log file as follow
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/24/2009 5:55:48 PM
Event time (UTC): 2/25/2009 1:55:48 AM
Event ID: 769384eb4bfc4b3dbbf51db3308ae5b7
Event sequence: 33
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/4/Root-1-128799992863172661
Trust level: Full
Application Virtual Path: /
Application Path: F:\Website\ECOMDEVD\Publicstore\
Machine name: IGNIFY13

Process information:
Process ID: 2900
Process name: w3wp.exe

Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.

Request information:
Request URL:
Request path:
User host address:
Is authenticated: False
Authentication Type:

Thread information:
Thread ID: 1
Is impersonating: False
Stack trace: at
Ignify.eCommerce.Utility.WebHelper.GetPayPalInfoFromSession(String Key) in
at ASP.global_asax.Session_End(Object sender, EventArgs e)

Custom event details:

For more information, see Help and Support Center at

Please show me how to fix the problem.
Thank you very much.

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Wendy, I posted this earlier today ... have you done a recent update to
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