Internet connection problems

Internet connection problems

Post by Michael Go » Mon, 24 Nov 2008 11:29:50


I don't know if this is the right place to ask about this, but maybe someone
knows what to do. My husband and I have separate computers. For years we
have been connected, at the same time, to the internet via cable modem and a
router. Now we are unable to be connected at the same time. Sometimes it's
me and sometimes it's him, but never at the same time and we never know
who's going to be connected or when. We've called Comcast and they say the
modem is working properly and the problem is the router. The technician, who
was here for three hours and replaced the modem couldn't help. All the
lights on the router are blinking as they should (we've tried two different
routers and they SEEM to be working properly). We are both using Windows XP
and all was well until last weekend when we were at the Comcast office to
exchange our cable box. While we were there, the woman behind the counter
said we only needed one IP address and removed the second one she saw there.
Since then, we've each had connection, but never at the same time. I am at a
loss as to what to do. Should we buy a new router? Should I call Comcast
again and cry or scream? Can someone here give me some suggestions?

Thanks so much in advance for your time...

Maddy
 
 
 

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