Issue: When you exit PowerPoint 2007 you get message "...PowerPoint has encountered a problem..."

Issue: When you exit PowerPoint 2007 you get message "...PowerPoint has encountered a problem..."

Post by arykhu » Wed, 02 Jan 2008 07:18:44


On a fully patched Windows XP Pro SP2 with Office 2007 SP1 I don't get the
crash on exiting PowerPoint 2007 with K5400 as default printer (version
60.62.241.0) installed from HP website.

Also tried with D4200 series (version 61.71.246.0) installed from HP
website and no crash on exit.

I'm getting the version of the driver under Printers and Faxes,
right-clicking the printer, choosing Properties and going to the About tab.

My two suggestions are to try removing the printer from Printers and Faxes
and then going into Server Properties on the File menu and removing the
driver. Then re-install the driver. Also make sure to have all Windows
Updates and Office Updates applied. Office 2007 SP1 came out a few weeks
ago, you can download the self-extracting executable for SP1 from the
Microsoft Download Center ( http://www.yqcomputer.com/ ).



Best Regards,

Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation
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