PowerPoint 2007 crashing while multiple presentations oepn

PowerPoint 2007 crashing while multiple presentations oepn

Post by R3JleVdvbG » Thu, 18 Mar 2010 04:06:01


I have a handfull of customers that edit multiple Power Point presentations
at one time and when they attempt to print, navigate or close them they are
getting the following errors in the event log:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 3/16/2010
Time: 2:12:22 PM
User: N/A
Computer: S75206
Description:
Faulting application powerpnt.exe, version 12.0.6500.5000, stamp 49a68f9d,
faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f482, debug?
0, fault address 0x00012afb.

All of the computers are Windows XP with SP3 with MS Office Enterprise with
service pack 2 installed. All the updates are current as of Monday (3/14/10)

I have been battling with this for a while and need some assistance please.
 
 
 

PowerPoint 2007 crashing while multiple presentations oepn

Post by Echo » Thu, 18 Mar 2010 12:09:31

I just responded to a similar post on Experts Exchange yesterday or today.
My suggestions here are the same:

1. Make sure you have a known good printer driver installed locally, not on
a network. PPT 2007 is really really picky about its printer drivers. Here's
info: http://www.yqcomputer.com/

2. Run Office Diagnostics in Office Button | PPT Options | Resources.

--
Echo [MS PPT MVP] http://www.yqcomputer.com/
What's new in PPT 2010? http://www.yqcomputer.com/
Fixing PowerPoint Annoyances http://www.yqcomputer.com/
PowerPoint 2007 Complete Makeover Kit http://www.yqcomputer.com/

 
 
 

PowerPoint 2007 crashing while multiple presentations oepn

Post by R3JleVdvbG » Thu, 18 Mar 2010 21:25:01

I will do that today and keep you updated as to the progress and if it works.
I thank you for the helpful information.

God Bless.
 
 
 

PowerPoint 2007 crashing while multiple presentations oepn

Post by Echo » Thu, 18 Mar 2010 22:07:17

Thanks, I'll look forward to learning if these help!

--
Echo [MS PPT MVP] http://www.yqcomputer.com/
What's new in PPT 2010? http://www.yqcomputer.com/
Fixing PowerPoint Annoyances http://www.yqcomputer.com/
PowerPoint 2007 Complete Makeover Kit http://www.yqcomputer.com/
 
 
 

PowerPoint 2007 crashing while multiple presentations oepn

Post by R3JleVdvbG » Thu, 18 Mar 2010 23:16:01

ried the fix this morning and it crashed again below are the event log entries

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 3/17/2010
Time: 10:06:44 AM
User: N/A
Computer: S76500
Description:
Faulting application powerpnt.exe, version 12.0.6500.5000, stamp 49a68f9d,
faulting module mso.dll, version 12.0.6425.1000, stamp 49d65443, debug? 0,
fault address 0x000127ec.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 35 00 30 00 30 00 2e 00 5.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 39 00 61 00 .4.9.a.
0068: 36 00 38 00 66 00 39 00 6.8.f.9.
0070: 64 00 20 00 69 00 6e 00 d. .i.n.
0078: 20 00 6d 00 73 00 6f 00 .m.s.o.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 32 00 2e 00 .1.2...
0090: 30 00 2e 00 36 00 34 00 0...6.4.
0098: 32 00 35 00 2e 00 31 00 2.5...1.
00a0: 30 00 30 00 30 00 20 00 0.0.0. .
00a8: 34 00 39 00 64 00 36 00 4.9.d.6.
00b0: 35 00 34 00 34 00 33 00 5.4.4.3.
00b8: 20 00 66 00 44 00 65 00 .f.D.e.
00c0: 62 00 75 00 67 00 20 00 b.u.g. .
00c8: 30 00 20 00 61 00 74 00 0. .a.t.
00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
00d8: 73 00 65 00 74 00 20 00 s.e.t. .
00e0: 30 00 30 00 30 00 31 00 0.0.0.1.
00e8: 32 00 37 00 65 00 63 00 2.7.e.c.
00f0: 0d 00 0a 00 ....

Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1001
Date: 3/17/2010
Time: 10:11:21 AM
User: N/A
Computer: S76500
Description:
Bucket 1273077527, bucket table 1, faulting application powerpnt.exe,
version 12.0.6500.5000, stamp 49a68f9d, faulting module mso.dll, version
12.0.6425.1000, stamp 49d65443, debug? 0, fault address 0x000127ec.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 32 00 37 00 33 00 1.2.7.3.
0018: 30 00 37 00 37 00 35 00 0.7.7.5.
0020: 32 00 37 00 0d 00 0a 00 2.7.....
0028: 42 00 75 00 63 00 6b 00 B.u.c.k.
0030: 65 00 74 00 54 00 61 00 e.t.T.a.
0038: 62 00 6c 00 65 00 20 00 b.l.e. .
0040: 31 00 0d 00 0a 00 1.....


"Echo S" wrote:

 
 
 

PowerPoint 2007 crashing while multiple presentations oepn

Post by Echo » Fri, 19 Mar 2010 04:48:11

ell, crud.

Thanks for the crash data. Lemme see if I can dig anything up.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



"GreyWolf" < XXXX@XXXXX.COM > wrote in message
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PowerPoint 2007 crashing while multiple presentations oepn

Post by Echo » Fri, 19 Mar 2010 22:12:53

m. Not seeing anything.

Next thing I'd check is add-ins. You can open PPT on a problem system with
one presentation, right?

Do that, then head to Office Button | PPT Options | Add-ins. What's listed
there?

Hey, you know, I didn't actually confirm that you're using PPT 2007. That is
the version you're using, right? (I see WinXP with SP2 and Office Enterprise
with SP2. Since SP2 is the latest SP for Office 2007, I jut assumed....)

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



"Echo S" < XXXX@XXXXX.COM > wrote in message
news: XXXX@XXXXX.COM ...