Scroll bars not scrollable, and Templates & Add-ins list empty after running Word add-in...?

Scroll bars not scrollable, and Templates & Add-ins list empty after running Word add-in...?

Post by Karen Walk » Wed, 25 May 2005 06:44:08


(I posted this to the wrong group before - I hope this is the correct one.)

I have a global templates in Word 2003 (in the Startup folder),
which references a COM DLL to show various dialogs and perform tasks while
I'm
working in Word. The DLL as well as the .dot file is properly code-signed.
(Note: this particular machine is set to Low security, and nothing is listed
under Trusted Publishers.)

At some point after one of my macros runs, part of the Word UI suddenly
becomes "frozen"
in the sense that the scroll bars no longer respond to my mouse clicks, etc.
However, I can still click on the toolbar buttons and type into the
document.

Additionally, the Tools, Templates and Add-ins dialog box, has
completely emptied out, and the Organizer, Add and Remove buttons
are disabled. I know my global template is still loaded because I
can still see its toolbars, but it is no longer listed in Templates &
Add-ins.

PS, I have double-checked that Application.ScreenUpdating = True, and am
not using the ScreenRefresh statement (which I initially thought might be
the cause).

I can't find anything about this on the KB or Google, and I am pretty sure
this is no virus. Please help!

Thanks!
Karen
 
 
 

1. Excel add-ins does not show up in Excel>Tools>Add-ins list.

2. My Templates & Add-ins list is spontaneously emptying out...?

(I posted this to the wrong group before - I hope this is the correct one.)

I have several global templates in Startup (Word 2003). Some of which
reference a COM DLL to show various dialogs and perform tasks while I'm
working in Word. The DLL as well as the .dot files are properly code-signed
and security settings all seem to be in order.

Most of the macros in the global .dot work fine. However, at some point
after one of my macros runs, part of the Word UI suddenly becomes "frozen"
in the sense that the scroll bars no longer respond to my mouse clicks, etc.
I can click on the toolbar buttons and type into the document, but I can't
scroll the document window at all with the mouse.

Additionally, when I look at the Tools, Templates and Add-ins dialog box, it
has emptied out completely (I know my global templates are loaded because I
can still see their toolbars but they are no longer listed). And the
Organizer button is disabled, as are the Add and Remove buttons.

There has to be a reasonable explanation for this - has my macro somehow
offended Office security? It's only automating Word objects - it contains
no commands that try to access the VBA IDE or Outlook so I don't think that
it would be mistaken for a virus.

Also, I have double-checked that Application.ScreenUpdating = True, and am
not using the ScreenRefresh statement (which I initially thought might be
the cause).

I can't find anything about this on the KB or Google, and I am pretty sure
this is no virus. Please help!

Thanks!
Karen

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