Problem applying Office 2003 Sp2 to admin install point.

Problem applying Office 2003 Sp2 to admin install point.

Post by eastyin » Fri, 08 Sep 2006 15:46:05


am trying to update our administrative installation point but it's
failing with the following error:

"The upgrade patch cannot be installed by the windows installer service
because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program. Verify that the program
to be upgraded exists on your computer and that you have the correct
upgrade patch."

Im also getting error 1642 in the log.

I'm familiar MS Kb906323 & I am running windows installer 3.1
(v3.01.4000.1823). I tried unsuccessfully to update to version
3.01.4000.2435 (removed 3.1, rebooted and installed KB893803) however
it still shows windows installer as being version 3.01.4000.1823.

Heres a copy of the log:

=== Verbose logging started: 7/09/2006 15:45:39 Build type: SHIP
UNICODE 3.01.4000.2435 Calling process:
C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:E4) [15:45:39:970]: Resetting cached policy values
MSI (c) (BC:E4) [15:45:39:970]: Machine policy value 'Debug' is 0
MSI (c) (BC:E4) [15:45:39:970]: ******* RunEngine:
******* Product: \\server\apps\office2003\pro11.msi
******* Action: ADMIN
******* CommandLine: **********
MSI (c) (BC:E4) [15:45:39:970]: Client-side and UI is none or basic:
Running entire install on the server.
MSI (c) (BC:E4) [15:45:39:970]: Grabbed execution mutex.
MSI (c) (BC:E4) [15:45:40:048]: Cloaking enabled.
MSI (c) (BC:E4) [15:45:40:048]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (BC:E4) [15:45:40:064]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (B0:14) [15:45:40:079]: Grabbed execution mutex.
MSI (s) (B0:58) [15:45:40:079]: Resetting cached policy values
MSI (s) (B0:58) [15:45:40:079]: Machine policy value 'Debug' is 0
MSI (s) (B0:58) [15:45:40:079]: ******* RunEngine:
******* Product: \\server\apps\office2003\pro11.msi
******* Action: ADMIN
******* CommandLine: **********
MSI (s) (B0:58) [15:45:40:486]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (B0:58) [15:45:40:501]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (B0:58) [15:45:40:689]: File will have security applied from
OpCode.
MSI (s) (B0:58) [15:45:41:033]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (s) (B0:58) [15:45:41:048]: SOFTWARE RESTRICTION POLICY: Verifying
package --> '\\server\apps\office2003\pro11.msi' against software
restriction policy
MSI (s) (B0:58) [15:45:41:048]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (s) (B0:58) [15:45:41:048]: SOFTWARE RESTRICTION POLICY:
\\server\apps\office2003\pro11.msi is not digitally signed
MSI (s) (B0:58) [15:45:41:064]: SOFTWARE RESTRICTION POLICY:
\\server\apps\office2003\pro11.msi is permitted to run at the
'unrestricted' authorization level.
MSI (s) (B0:58) [15:45:41:064]: End dialog not enabled
MSI (s) (B0:58) [15:45:41:064]: Original package ==>
\\server\apps\office2003\pro11.msi
MSI (s) (B0:58) [15:45:41:064]: Package we're running from ==>
C:\WINDOWS\Installer\140ec.msi
MSI (s) (B0:58) [15:45:41:142]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (B0:58) [15:45:41:142]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (B0:58) [15:45:41:204]: MSCORE