Microsoft Office 2007 SP1 Imaging crashes (MSPOCRDC.EXE) with HP PSC 1210 on Vista / Vista SP1

Microsoft Office 2007 SP1 Imaging crashes (MSPOCRDC.EXE) with HP PSC 1210 on Vista / Vista SP1

Post by Scot » Fri, 07 Mar 2008 05:03:56


I started with Vista Home Basic 32 bit & I also have a copy of Vista
Home Premium 64 bit on my Presario F750US laptop. When I go to scan
from my HP PSC 1210 using the Vista built in driver (the only one
available), the MSPOCRDC.EXE application crashes not giving me very
much information at all. No word from Microsoft or HP on the problem
though I reported the problem to both.

Is anyone else having this problem or found a solution?

Below is more information.


Product HP PSC 1210 All-in-One
Select a problem area: scanning/copying/faxing
What is your serial number (SN): XXXXXXXXXX
What is your operating system?: Microsoft Windows Vista Home Premium
32
How is your product connected to your PC? USB Cable





Problem Description: I can no longer scan with Microsoft Document
Imaging & HP PSC 1210. I can still scan with a graphics program like
the Gimp, but that doesn't help me for multiple page documents. The PC
keeps crashing when office 2007 Microsoft Document Imaging or
Microsoft Document Scanning tries to use the scanning function of the
PSC 1210. Here is the crash report: Problem Event Name: APPCRASH
Application Name: MSPOCRDC.EXE Application Version: 12.0.4518.1014
Application Timestamp: 45417579 Fault Module Name: kernel32.dll Fault
Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a76d
Exception Code: e0000002 Exception Offset: 000442eb OS Version:
6.0.6001.2.1.0.768.2 Locale ID: 1033 Extra information about the
problem LCID: 1033 Brand: Office12Crash skulcid: 1033 Bucket ID:
633558100 The scanning driver details are as follows: Provider:
Hewlett-Packard date: 11/10/2006 version: 8.0.0.1
Please provide previous troubleshooting steps, or information that
can help HP assist you.: I did repair office 2007, and recently
upgraded to Vista SP1 to see if that would help the problem, but it
did not.
Has anything changed since the unit functioned properly (installation
of SW, settings, cabling, etc.): It has really not worked well since
I switched to Windows Vista and I cannot afford to get a new printer/
scanner at the moment.
First Name Scott
Last Name Emick
Phone Number XXXXXXXXXX

Thanks,

Scott Emick
Euclid Friendly Computer Service
http://www.yqcomputer.com/
 
 
 

Microsoft Office 2007 SP1 Imaging crashes (MSPOCRDC.EXE) with HP PSC 1210 on Vista / Vista SP1

Post by Scot » Fri, 07 Mar 2008 05:17:45


If you turn off OCR in the advanced functions of Microsoft Document
Imaging, then it does not crash. And I found a related KB:

http://www.yqcomputer.com/

basically Microsoft is saying "Use another program, ours is broken".
Gee thanks Microsoft. Document Imaging is the only software I have
that will do multi-page TIFF scanning.

Scott Emick
Euclid Friendly Computer Service
http://www.yqcomputer.com/

 
 
 

Microsoft Office 2007 SP1 Imaging crashes (MSPOCRDC.EXE) with HP PSC 1210 on Vista / Vista SP1

Post by Scot » Fri, 07 Mar 2008 06:17:05

n Mar 5, 3:17 pm, Scott < XXXX@XXXXX.COM > wrote:

Hello Scott,

Thank you for contacting HP Total Care.

Scott, I see from your email that you are experiencing an issue while
scanning from Microsoft Document Imaging.

I understand your concern. I will provide you with all the
information regarding the issue.

Scott, this is to inform you that, Windows Vista is the latest
operating system and the drivers for it are still under development
stage. The Software team at HP is working on it and since this is an
All in one unit, it requires drivers for each function that this unit
is capable of performing (print, scan, copy).

Currently, there isn't any software/drivers compatible with windows
vista which is released by HP

The short-term driver solution is included in your Windows Vista
Operating system and is already on your computer. There is no need to
download anything at this time. This driver makes it possible to use
the basic functions for the printer and can be used until the full-
feature driver is available.

Unfortunately, we at Technical support do not have an estimated date
from the software team. I apologize for any inconvenience that this
may have caused. But I can assure you that it should be available
anytime in the near future.

Scott, please signup for the updates for your weblink provided below:

Please copy the entire URL and paste it in a new window of Internet
Explorer and press Enter.

http://www.subscription.support.hp.com/hpss/SWSignup

Clicking the above link may give you an error message. Copy and paste
the entire URL into the address bar of your web browser and press
Enter.

Further, if you need any further technical assistance or if you have
any questions then kindly get back to us. We are always available
round the clock to assist you technically regarding the problems you
may experience with All-in-One units.

Scott, the information I have provided should answer your question.
If you have further questions, please reply to this message. We will
be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

For information on keeping your HP and Compaq products up and running,
please visit our Web site at: http://www.hp.com/go/totalcare

Have a Nice Day !!!

Sincerely,
Ethan
HP TotalCare