Opening A File sent from a Windows Vista User to a Windows XP User

Opening A File sent from a Windows Vista User to a Windows XP User

Post by RGFpc3 » Mon, 05 Nov 2007 05:28:02


I have recently emailed a file from my laptop which is Vista and sent it to
someone using XP.

They are saying that they cannot open it as the machine hasn't got the
software to be able to do this.

To open it she would have to purchase more software!!! Surely that can't be
right??? Can anyone shed any light please?
--
Daisy
 
 
 

Opening A File sent from a Windows Vista User to a Windows XP User

Post by Meinolf We » Mon, 05 Nov 2007 05:33:00

Hello daisy,

It is not a Vista problem. It is the software which you use to built the
file. So what is it?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
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Opening A File sent from a Windows Vista User to a Windows XP User

Post by Charlie Ta » Mon, 05 Nov 2007 05:38:12


Either she needs to install this

http://www.yqcomputer.com/

or you need to save the file in a sensible format like .doc or .rtf

(I am assuming this is some kind of document produced from "Office", if
not then what kind of file is is... last letters from filename will do.
 
 
 

Opening A File sent from a Windows Vista User to a Windows XP User

Post by Rick Roger » Mon, 05 Nov 2007 05:43:02

Hi Daisy,

What sort of file did you send her? For any user to open a file, they must
have a program that supports that file type. The operating system (XP or
Vista) supports the installed programs and some basic common file types. For
the most part though, it is the programs installed on each machine that
determine what file types are supported on each system. Were I to send you
an Adobe .pdf file, you would need that program or a compatible reader to
open it as no operating system supports that type natively.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://www.yqcomputer.com/
Windows help - www.rickrogers.org
My thoughts http://www.yqcomputer.com/
 
 
 

Opening A File sent from a Windows Vista User to a Windows XP User

Post by HeyBu » Mon, 05 Nov 2007 06:18:27


It is right. If, for example, you sent a file created with AutoCad, she need
only spend $4,000 to open the file. If you sent a Word 2007 file or an Adobe
Acrobat file, she might get by with an expense of only a few hundred
dollars.

That's assuming you wanted her to have the same capabilities as you.

In the case of AutoCad, you could print the drawing and fax it. In the case
of Word, you could save the text in a universally-accepted format (say
"Text" or "Doc") and she might have something at hand to read it. If
Acrobat, there are free PDF viewers available.
 
 
 

Opening A File sent from a Windows Vista User to a Windows XP User

Post by dzomlij » Mon, 05 Nov 2007 06:34:13


philo;502863 Wrote:



I agree with all the other replies. When you send someone a file
through e-mail, they won't be able to open it if they do not have
supporting software.

It may also be that System Policies or Security Settings are preventing
the receiver from opening e-mail attachments. Outlook has settings that
prevent "potentially dangerous attachments" from being opened or saved.

It could just also be user error. I've had cases where I've sent JPG
image attachments to clients, and they complained about not being able
to open them. Several phone calls and a callout later, I discovered that
instead of saving the attachments and opening the images, they where
saving the message itself. Users can do crazy things sometimes.


--
dzomlija

____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...

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- Vista Ultimate x64
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Opening A File sent from a Windows Vista User to a Windows XP User

Post by phil » Mon, 05 Nov 2007 06:53:45


to
be


Nothing to do with the operating system.

If you want help you'll have to say what kind of application you were using.

There may be a free viewer for it
 
 
 

Opening A File sent from a Windows Vista User to a Windows XP User

Post by Telsta » Mon, 05 Nov 2007 10:24:15


This is a really ignorant post.
 
 
 

Opening A File sent from a Windows Vista User to a Windows XP User

Post by XS11 » Mon, 05 Nov 2007 12:37:58


Not without more information. What file? How was it created? What is
the file extension? What software does the XP machine have?




--
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Opening A File sent from a Windows Vista User to a Windows XP User

Post by Bruce Cham » Tue, 06 Nov 2007 01:10:34


The operating systems on the two computers are completely irrelevant.




Of course it may very well be correct if the file you sent was created
by some 3rd party application in a proprietary file format, and your
recipient doesn't have that same (or a compatible equivalent)
application installed.




Resend the file in a format that your recipient can read.


--

Bruce Chambers

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