black screen after log in, memory diagnostics said hardware problem

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Mon, 29 Dec 2008 05:42:13



Hardware or fixable software issue?

running a dell vista, almost 2 years old. last night, went to turn
off computer before bed. upon moving the mouse to deactivate the screen
saver, i noticed firefox and aim were already closed though I did not
close them. I went to restart them and my computer rebooted. It went to
a black screen after the initial boot, i never saw the log on screen.

after another reboot, i was prompted for a repair program. it searched
for problems, then it took forever to repair and it hung up. rebooted
again

same thing but this time after the repair, it prompted me to do a
restore. i finally allowed it to do a restore point.

after reboot, i got to my log in screen. under normal, i cant log in as
the first application it saw, it seemed like it failed. numerous times i
tried and i would get different errors.

werfault.exe app error

atbroker.exe app error

even got a few blue screens, one of them was PFN_LIST_CORRUPT

another was PAGE_FAULT_IN_NONPAGE_AREA

I got into safe mode but with a black background, nothing on my
desktop. no programs seem to work, at least the few i tried like virus
checker. i cant run msconfig from start screen, it flashes and
disappears. I have to open task manager to do so. I attempted to go to
start-explore and the windows explorer screen flashes very quickly and
disappears. Im trying to backup some documents.

I noticed I can go to safe mode in command prompt and I can run a
directory on documents and my files are there.

however, my comp reboots often for no apparent reason sometimes. during
one of them, i was prompted for the repair program again. this time, i
ran the memory diagnostics tool.

in standard, almost immediately, i get a status update stating
"hardware problems were detected....contact manufacturer". I let the
scan run and when it reboots, i never get to see the log. sometimes i
can log in after the reboot to my initial vista page but black
background.

in extended, it seems to hang at 21% part 1 test or 10% overall done.
im running that right now and its hung there for almost 30 minutes. Ive
noticed some people have issues with it *** at 21% and they dont
have the same issues (at least not from reading their problems) as me.

lastly, no more warranty, or any paid customer service help from dell.
all that expired after the initial year.

is this definitely a hardware issue and if so, what do you think it is,
the memory or hard drive, etc...?

Edit- dont know if this is any help but when I attach my flash drive to
the computer, i can not open it up to see whats on it even though I know
it has a few work documents and have a 2nd older computer Gateway XP
that it works fine on.

Any advice is GREATLY appreciated!!!


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Mon, 29 Dec 2008 05:42:44


update

it finally got past the 21% and is close to completing the first of 2
tests


--
Michael1981

 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Mon, 29 Dec 2008 07:21:16


extended got done, rebooted, blank screen after log in. never got to
see any report

did memtest...runs for about 5 seconds, it stops at 80% of test. pass
says 0%. reports 2 errors on test 1 (highest error line). This cant be
the complete test, obviously. but its already snagging after just a few
seconds. I dont know what that concludes, if anything


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Rick Roger » Mon, 29 Dec 2008 07:50:09

Remove all but one stick, retry the test. If it fails, remove that stick and
try another one. Either the sticks are incompatible with each other (in
which case both will pass separately), or one is bad - which should become
obvious.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://www.yqcomputer.com/
Windows help - www.rickrogers.org
My thoughts http://www.yqcomputer.com/
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by NormCamero » Mon, 29 Dec 2008 08:00:13


Michael1981;921845 Wrote:
Hi Gary, I think you have a corrupt Hard Drive or a faulty RAM stick

Depending on what hard drive you have you can prepare a CD to test the
drive. For Maxtor or Seagate go here:-

'Seagate Technology - SeaTools'
( http://www.yqcomputer.com/ )

If you have more than i stick of RAM you can try removing all, then
testing the system by rotating the RAM sticks until it runs. If this
doesn't work it is probably HDD

Remember to disconnect power before changing RAM, if you don't know
how, Google it


--
NormCameron
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Mon, 29 Dec 2008 09:18:52


NormCameron;921873 Wrote:



Hey norm, thanks for the reply

Here is my info from my order sheet when I purchased from dell

320GB Serial ATA 2 Hard Drive (7200RPM)

doesnt tell me much so im guessing the only way im going to know what
brand i have is if i open up my tower and have a look see?

I believe I have 2 ram sticks, 1 gig each.


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by NormCamero » Mon, 29 Dec 2008 09:50:44


Michael1981;921932 Wrote:

Hi Michael,

Yes that's the easiest. Do the test on the memory before you test the
hard drive, just to get it out of the way. What sort of experience do
you have? want some simple instruction on changing ram?


--
NormCameron
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Mon, 29 Dec 2008 10:16:11


NormCameron;921947 Wrote:

Hey Norm,

Ive changed ram before...just not on this computer. I havent opened
this one up yet. Should I take one stick out and try to run windows on
only one stick and then swap them to see if windows does/doesnt work?
Or should I run the windows memory diagnostics on each individual one or
should I do the memtest, etc...?

assuming I find neither of the ram sticks are a problem, I need to then
locate the brand of the hard drive so I can hopefully find a test to run
on it.

do i have that right?

thanks again buddy


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by NormCamero » Mon, 29 Dec 2008 15:52:30


Michael1981;921959 Wrote:

Memtest will tell if your RAM is faulty and it might help to run it if
swapping doesn't fix anything, but the easiest way to tell if one is
dead is by testing one at a time. Normally I troubleshoot a hardware
problem by eliminating suspects. In your case RAM, HDD and then think
what else it could be.

Norm


--
NormCameron
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Tue, 30 Dec 2008 02:04:25


NormCameron;922167 Wrote:

should i be able to run my computer on only one ram stick? everyone i
talk to seems to think i need to run 2 sticks


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Tue, 30 Dec 2008 02:22:49


i just swapped them and for some odd reason, nothing happens at startup.
the computer sounds like its working but nothing is going to my
monitor. the monitor button flashes like it would if the cpu was off.
very weird


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by NormCamero » Tue, 30 Dec 2008 06:27:17


Do you get a beep, beep, when it starts. That is faulty memory or
memory not installed properly. If the Memory is faulty you will get a
beep, beep, and then nothing.

Norm


--
NormCameron
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by Michael198 » Tue, 30 Dec 2008 12:25:36


NormCameron;922639 Wrote:

nope, no sounds. i took one out and the memtest worked with no errors
so i isolated the bad one. i ended up buying 2 new ram sticks for 40
dollars and installed them in replace of the good and bad memory
stick...the sticks were the same type but the new ones had a higher MHZ
than the older ones so they wouldnt work together. now i can access my
computer but found it weird that my antivirus is corrupt and my firewall
was off upon logging in. i just reinstalled the virus checker and am
about to run that to make sure everything is clean.

norm...thank you very much for your assistance! I really appreciate
it!


--
Michael1981
 
 
 

black screen after log in, memory diagnostics said hardware problem

Post by NormCamero » Tue, 30 Dec 2008 14:45:26


Michael1981;922914 Wrote:

The corrupt files are probably due to files stored in memory for
delayed write being lost in the crash.

Glad you sorted it. All the best for the New Year

Norm


--
NormCameron