Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by Pete » Sat, 05 Jan 2008 15:13:47


Hi group,
I am trying to get the Fingerprint Reader to work, but no luck!
When I start the "Fingerprint registration wizard', I get the following
message:
"Error Invalid class string. Suspect installation problem." I have
un-installed, re-installed at least 10times. no luck.
I got the newest software from MicroSoft, DPPM_201_ENG.exe. (it says: VISTA
Compatible).Mouse works just fine. I googled for an answer, I found the same
problem that others also have, but nobody had an answer. I installed also
under Windows XP, there it works perfectly with the same installation
software.
Checked at the MS-knowledge base, fix recommendations are more than 2 years
old, tried it anyway, still no luck. Changed USB ports, ran it as Windows XP
compatible, tried really everything, I am really at a loss. Hopefully
someone out there has/had the same problem and got it working? After 2 days
of trying I'm really getting..., well you know what I mean!
--
Just be happy and keep on smiling!
Regards
Pete
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by Pete » Sun, 06 Jan 2008 18:36:50

Hi Dwarf,
Thanks alot for your fast response, but the mouse ist working O.K. I already
had IP32Eng6.20.182.0.exe installed. It's the printreader that refuses to
work.
Thank you for trying to help.
Pete

 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by renegade7 » Mon, 14 Jan 2008 04:59:43


I have the same problem but with just the Fingerprint reader. Nobody
seems to have a solution! I've tried everything now!


--
renegade78
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by Pete » Mon, 14 Jan 2008 22:00:03


Is there really noone in this whole wide world that could help, with this
problem?
Not even a response from Microsoft or a MS-affiliate or MS-MVP ? Really
sad!
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by renegade7 » Mon, 14 Jan 2008 22:18:51


I was going to call Microsoft on Monday. Has anyone else tried to
contact them?

Digital Persona's website says support is provided by Microsoft.


--
renegade78
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by Colin Barn » Tue, 15 Jan 2008 00:48:47

I have used Microsoft Product Support Services by phone and email many times
and have always been pleased with the service and the resolutions to my
problems.
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by renegade7 » Thu, 17 Jan 2008 20:39:58


I phoned Microsoft.

They suggested I add a new user account and re-install. I did this; it
didn't work!

I have now been escalated and will be contacted in 3 days!


--
renegade78
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by Pete » Thu, 17 Jan 2008 23:47:30

Hi Renegade,
I also tried that with a new user account and re-installed, like you said,
it didn't work.
Please let me know if MS came up with a brain storm for a fix.
Thanks.
**************************
There's always a light at the end of a tunnel !
Long live Clem Kadiddlehopper !!!
Regards
Pete
**************************
 
 
 

Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Post by renegade7 » Tue, 22 Jan 2008 18:31:33


Well, Microsoft rang me back...

Apparently this is one of the one in 200 problems for which Microsoft
have no solution.

The only way to get it to work is to re-install the OS. Decided to use
it with my work computer instead!! Works fine on Vista on this one!

So I suppose that concludes it... Microsoft can't fix it.


--
renegade78