When the message failed to arrive in User1's mailbox, did you check your
Mail Queues to see if the message was there? Also, are there any delivery
restrictions set on User1's mailbox?
As far as not being able to veiw that one e-mail, have you tried moving the
email to another folder and then see if you can open it up? Also, what does
the preview pane show for that message?
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