Receptionist or Auto Attendant

Receptionist or Auto Attendant

Post by trimmk » Wed, 14 Jul 2004 03:36:41


I'm working with a MICS with Call Pilot 150. The system provider has
been "unaccessible" for three months now. I have been tasked with
making the desired changes to the system programming.

We've hired a receptionist to handle calls during the day, and use the
Auto Attendant after hours. At present, this involves manually
disabling and enabling the AA at the beginning and end of day, and
during breaks and lunch. I've been trying get the programming set up
such that if the receptionist doesn't answer the external call after 3
rings, it automatically goes to the AA (and our CCR tree). What is
the best why to do this? Hunt Group?
 
 
 

Receptionist or Auto Attendant

Post by trimmk » Wed, 14 Jul 2004 03:39:08

I'm working with a MICS with Call Pilot 150. The system provider has
been inaccessible for three months now. I have been tasked with
making the desired changes to the system programming.

We've hired a receptionist to handle calls during the day, and use the
Auto Attendant after hours. At present, this involves manually
disabling and enabling the AA at the beginning and end of day, and
during breaks and lunch. I've been trying to get the programming set
up such that if the receptionist doesn't answer the external call
after 3 rings, it automatically goes to the AA (and our CCR tree).
What is the best way to do this? Hunt Group?