More info required. Under what circumstances is this cut off occurring?
Printed web pages? email? everything? prints, photos? Stuff printed as
letters in his word processing program? Does the text literally get cut
off due to the paper ending or is it cut off and there is still a
What operating system, what printer, and what interface is being used
between the computer and printer?
The reason I ask is because more than likely this is a matter of a wrong
setting in the driver, or an application.
Of course, maybe it is as simple as he just has the paper feed set in
the wrong place on the printer.