Knowledge Base for NonStop Support

Knowledge Base for NonStop Support

Post by Michael Ba » Tue, 20 Jul 2004 14:03:02


Hi c.s.t.'ers,

I've been lurking on this group on and off for a little while now. I
was wondering if many or any of you know about the Knowledge Base for
NonStop Support (KBNS)? It's service that is available at no extra
charge to all HP customers with a current support/maintenance contract.

To register for the service, go to http://www.yqcomputer.com/ ,
click on the Register button and complete the form. Make sure you check
the KBNS box at the bottom.

If you are aware of KBNS, what are your thoughts on it?

Cheers,
Michael.
 
 
 

Knowledge Base for NonStop Support

Post by igorsil » Tue, 20 Jul 2004 19:49:06

We used it many times, and it helps us a lot!
It's great to have it. Unfortunately the individual cases cannot be seen.

Regards, Igor

 
 
 

Knowledge Base for NonStop Support

Post by roy » Tue, 20 Jul 2004 20:52:21


I am aware of the KBNS service. I generally use it as one of the
first steps in trying to resolve an issue with a NonStop system. My
guess is that using KBNS can speed resolution and eliminate the need
for a call to the support center about 20 to 30 percent of the time.

On the frustrating side, often I have to manually sift through
incidents that were reported in software years ago and have been fixed
in the release we are currently using. It might be more helpful to be
able to include a range of operating system releases to search.


roy
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