Outlook 2003 - "Cannot start MS Office Outlook' error after every restart

Outlook 2003 - "Cannot start MS Office Outlook' error after every restart

Post by Ciaran » Tue, 11 Nov 2003 10:26:22


Whenever I start Outlook 2003 after a machine restart or
shutdown, I get an "Cannot start Microsoft Office
Outlook. unable to open the outlook window. this set of
folders could not be opened. The server is not available.
contact your administrator" error. I have a .pst file as
the default mail folder.

However, if I then choose an alternate mail file or
mailbox as the default, remove the previous default .pst
file from outlook, restart the PC again and repair the
file using scanpst.exe, it works fine. The problem occurs
again after restarting.

If I choose my exchange mailbox as the default folder,
this behavior does not occur - outlook opens normally.

I initially upgraded from Office XP SP2, with which I had
no problems. I have subsequently uninstalled Office 2003,
reinstalled and uninstalled Office XP, and reinstalled
Office 2003. However, the problem still occurs. The
Problem started immediately after upgrading to O2003.

I have also tried exporting all the .pst file data to a
new unicode .pst file, but still no joy. I am running
Windows XP SP1.

Any ideas? The scanpst.exe log file is below...


Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights
reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

??BBT entry (11CB8) has different refcount in RBT (3
vs 2)
??BBT entry (11CC0) has different refcount in RBT (3
vs 2)
??Couldn't find BBT entry in the RBT (11E3E)
??Couldn't find BBT entry in the RBT (11E40)
??Couldn't find BBT entry in the RBT (11E44)
??Couldn't find BBT entry in the RBT (11E48)
??Couldn't find BBT entry in the RBT (11E4C)
??Couldn't find BBT entry in the RBT (11E52)
??BBT entry (11E54) has different refcount in RBT (3
vs 2)
??Couldn't find BBT entry in the RBT (11E58)
??Couldn't find BBT entry in the RBT (11E5C)
??BBT entry (11E60) has different refcount in RBT (3
vs 2)
??Couldn't find BBT entry in the RBT (11E64)
??Couldn't find BBT entry in the RBT (11E6A)

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

**Updating folder hierarchy
 
 
 

1. Outlook 2003 wants to start install every time I start Outlook.

2. Definition/Workaround: "Cannot start Microsoft Office Outlook" Outlook 2003

Hi,

Seen a lot of postings about this, but no real solution.

Environment: Windows Server 2003 SP1 member server/Outlook 2003 SP1
(and I believe Outlook 2003 RTM)

When starting Outlook the following message appears and Outlook exits:

"Cannot start Microsoft Office Outlook. Unable to open the Outlook
window. The set of folders could not be opened. The connection to the
Microsoft Exchange Server is unavailable. Outlook must be online or
connected to complete this action."

Workaround:

1) Remove Windows Server 2003 SP1

2) Encrypt Data Between Microsoft Exchange in Outlook Profile
- Control Panel | Mail | E-mail Accounts
- Select your exchange account
- Change | More settings | Security (tab)
- Check 'Encrypt data between ...' check box

All credit to:

http://www.yqcomputer.com/

Hoping to get a response from Microsoft next week. Will let you know.

Jamie.

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