Free/Busy with Outlook on Exchange - all Unknown

Free/Busy with Outlook on Exchange - all Unknown

Post by Blair Hal » Thu, 25 Sep 2003 01:29:25


Any suggestions are most appreciated...

I am a consultant working at a client's office. I am not a member of the
client's Exchange system, but my own company has an Exchange server that I
can access remotely.

I am trying to use Free/Busy to be able to make it easier to schedule
appointments, etc...

When I use Outlook 2002 SP2 with the Free/Busy setting set, and I'm NOT
connected to my exchange mailbox, my Free/Busy information is published
successfully. (I can see it through the Free/Busy web site)

But when I connect to my company's Exchange server using my mailbox, and try
to publish the Free/Busy information (Tools, Send/Receive, Free/Busy
Information), the Free/Busy web site shows my calendar as all Unknown. (I
still get the message box saying "Free/Busy Information Sent")

I have two different Mail Profiles (One uses Exchange Mailbox, and the other
is set up to use POP.) Using the POP profile lets me publish free/busy
successfully, using the Exchange profile does not. Both profiles have
calendar folders in them. And both sets of calendar folders have
appointments in them.

I've tried copying my calendar information from the Exchange Calendar folder
to my local (PST) calendar folder. No luck. I still can't publish when I
use the Exchange profile.

I tried setting my permissions on the Exchange Calendar folder. No luck. I
still can't publish when I use the Exchange profile.

It doesn't seem to be isolated to me, though - the customer's employees'
Free/Busy information also shows up as all Unknown.

Is there a setting I'm missing?

Any help would be warmly welcomed!

Thanks.

-Blair
 
 
 

1. Outlook 2007 quits querying known working free/busy server with known working free/busy account..

2. Outlook 2007 quits querying known working free/busy server with known working free/busy account.


Outlook 2007 quits querying known working free/busy server with known
working free/busy account.
After a Windows Live update, Outlook 2007 has quit querying the known
working free/busy server. Before the update, Outlook 2007 would use the
globle search address located at Tools, options, Calendar Options, Free/busy
Options, search Location (known working address)
The free/busy server is functioning and the free/busy client account is
active.(tried muliple different client accounts) On client systems without
the latest Windows Live update, Outlook 2007 can query and get a response
from the known working free/busy server.
If the known working client is upgraded to the latest Windows Live update,
Outlook quits making outgoing queries to the global free/busy search
location.
I have tried to uninstall the Windows Live update components except for the
MSN component, but haven't had any success getting outlook to make a query
back to the global free/busy search location.
I can make a query to the known working free/busy server via a web command
and get a response from the broken system. For example, in IE, in the
location bar type in " http://www.yqcomputer.com/ :8109/billyjoe" and I will
receive a response from the server.
I also know that Outlook isn't making a call to the free/busy server as I
can also see the free/busy server traffic.
I can duplicate the issue by installing the Windows Live update on a known
working system.


Do you all have any ideas on what I can try next?
Please post any suggestions here or you can contact me at simuser at the
GMAIL.com (remove "at the" from the address)

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