I am miffed by this problem. I specify a work hour schedule for a user.
When I schedule a CRM User as a Resource for a Service in Scheduling of a
Service Activity with Requested Time of ASAP and click Find Available Times,
the values for Avilable Times returned are outside of the Work Hours I
specified for the user and not within the work hours. When I drill into the
Work Hours for this User, the Calendar view shows Cross Day rather than
8:00AM - 5:00PM I speciied for work hours and editing the hours reveal the
correct hours in the Work Hours. What gives?